[Resolved] Bharti Airtel Limited — |bal|ref37859309|] complain for rejecting sim card without earlier notification. | |||||
My two airtel numbers as [protected] & [protected] have been rejected by airtel company on 21/10/16 without earlier notification although these are being used for 7-8 years regularly. [protected] has also been given at many offices as bank, school, adi office, lic etc. I regularly recharge these numbers and many official messages from bank and offices come to these. I have given my own documents as photo and epic details at the time of buying these sims. I have contacted airtel customer division again and again over phone & e-mail And physically met airtel offices at jhargram and kharagpur with my own documents but they could do nothing and told me that airtel company has deactivated these numbers and nothing can be done. The airtel company replied me through email at my email id from [protected]@airtel.com and assured me on 24/10/16 that they could resolve the problem within 72 hours. But till today no action has been taken by them. Even now i am mailing them but they do not reply. I think they have no concern about this problem. But i am in great trouble as [protected] is being used as my official number. How can i get back my numbers? Or how will the problem be solved? Please assure me if any legal action will be taken against airtel or not and how? Was this information helpful? | |||||
Dec 6, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Oct 29, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 29 October 2016. We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 05, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 29 October 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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