[Resolved] Bharti Airtel Limited — Deducting excess money from fastag

sachinsharma335

from Ludhiana, Punjab

Sep 14, 2022

Address:

ludhiana

My mbile no.-[protected] I bought Fastag from Airtel in nov2020. When I travel through car every time i paid 30-40% excess due to not working of Fastag at Toll Barrier. At toll Tax Barrier, toll team open gate manually by feeding car number. Due to manual feeding of car number, they deduct excess money from Airtel Wallet (for ref. Pic. Attached). I have raised complaint against this through mails (for ref.attachment ) or telephonic discussion with customer care executive but action has taken by airtel team and not taking my issue seriously. Due to faulty Fastag i bear loss of around[protected] rupees, time and petrol loss also.

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Sep 16, 2022

Complaint marked as Resolved

No action has been by company to resolve my problem from last 1.5 yrs . Every time they said, from our side there is no issue in your Fastag . I sent mail to Airtel on [email protected], yet no replied i received from Airtel after 10 sep 2022. Still i m suffering. I provide everything that they are demanding from my side, but still, they are not taking my complaint seriously.

Airtel customer support has been notified about the posted complaint.

Sep 17, 2022

Updated by sachinsharma335 Sir action has taken by Airtel. I'm suffering and suffering. They are enjoying their job and sleeping continuously, no phone call and mail came from faulty Airtel company.

Sep 20, 2022

Updated by sachinsharma335 i m still waiting, No respond getting from harassing company Airtel