[Resolved]  Bharti Airtel Limited — Illegal suspension of my number and disconnection of my service by airtel.

Website:Www.airtel.in

Hello,

I am amin and i have been using [protected] number for the past 2 years and i just got to know that my sim card has been disconnected due to "non usage" .

I have validity on the prepaid sim card till 2021 and even if the connection was being disconnected i think the customer should have been intimated at least in the first place rather than doing it without even letting him know.

Moreover now coming to the usage part..I agree that there has not been much outgoing from my mobile phone however if i'm right and this does exist in your records there has been incoming.

I am unable to do businesses transactions with my number. I tried to speak to customer support executive and appellate authorities of bharti airtel but instead of activating my number they are giving irrational excuses.

I am facing irreparable losses due to unprofessional behavior of the company.

Kindly get my number activated on my sim card again.
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Aug 13, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2016
Airtel Customer Care's response
Dear Amin,

This is with reference to your post, dated 06 April 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 09, 2016
Airtel Customer Care's response
Dear Amin,

This is with reference to your post, dated 06 April 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards,

Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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