[Resolved]  Bharti Airtel Limited — Treachery

Address:	Bangalore, Karnataka
Website:	airtel.in

My Name is Anirban Bhattacharjee, Mobile No. - [protected]. I had recharged with Rs 441/- on 20.01.2016 via Airtel mobile app. I was given a 2G data pack and 90 days validity. The date of expiry was April 18, 2016. On April 18, 2016, 1.7GB data was residual in my account. On April 18, 2016, I recharged with Rs 175/- 2G data pack via Airtel App. Today on April 19, I am being intimated that residual amount is only 1GB - the amount recharged yesterday.

MY 1.7GB DATA HAS BEEN WRONGLY CHEATED AWAY.

I called the customer service - not surprisingly - the worst customer care service personnel available - to complain about the wrongdoing. I called at 10.49am, April 19, 2016. In turn I was given all misleading information & I could make out they were trying to put me in wrong shoes. I was very scornfully attended by a so called "Senior Executive" - Mr Pradip Kr Das - after I asked for a senior, because the Junior was equally untrained and unprofessional. I was told the following:

1. First he told me I had wrongly recharged with a 2G pack, when the last one was a 3G pack - I told him that he should know more about his products - as both were 2G pack as seen on airtel.in.

2. I had made a wrong recharge: I should have recharged with Rs 177 instead of 175 - which, when I said there was no such option on Airtel App, he said it could be done only via easy recharge from a vendor - so airtel.in is not a complete site - & hence we are not being told the true facts - hence this is cheating.

In no communications that I received from airtel, was I informed of any hidden clauses.

Please note I have been robbed 1.7GB, which is equal to at least Rs 250/-, if not more.