[Resolved]  Bharti Airtel Ltd. Patel Nagar Dehradun — Excess bill, totally non-cooperative staff, harassment

Address:

Dehradun, Uttarakhand

I had the worst experience of my life today. Unfortunately, I am using airtel 3G data plan for the past 4 months and I regret it very much. I wanted to close my data plan 2 months back but the franchisee said it is a compulsion to keep the plan for 4 months. I asked to convert it to 250 pm plan. The first bill after this change has come to Rs. 1123. It is too much more that my expectation of around 250 according to the plan. 2nd bill (currently in process) is also getting nearabout this figure. I decided to close the plan now that 4 months condition is completed. I spent the whole day visiting franchisees and also airtel HQ in patel nagar for correction of the bill. Nothing happened. Then the franchise told me to pay Rs. 2078 due till date (which is excessive bill according to me) and bring application and ID proof also. I went back with the documents. I was then told to bring a photograph also. I have to go back home again for that. When I went back will all the documents, the franchisee didn't have the server working. I was to told to come back again on monday. I was expecting some explanation or correction for the bill, what I was told was that airtel is a very big company and what is made is made and has to be paid. After 2-3 visits to different franchisees and the HQ in Patel nagar, I still don't have the account closed (now that I have stopped asking for correction). Now, what I want is to just want to close my 3G data account with airtel and even this has made me do many rounds of airtel offices and still nothing has happened because at the last moment, their server went on on holiday till monday. I am surprised at the efficiency of airtel and it's staff! I hope to go to some franchisee again on monday, if their server has got back by then and close my account and pay my last respects to airtel. gurinder