[Resolved] Bharti Airtel — postpaid mobile network

vishalvarma

from Hyderabad, Telangana

Address:

500020

No network coverage in my residential locality since 5 months. And at other places network quality is poor. Even after raising multiple complaints on the network issue, i didn't get any resolution to it and my complaint got closed without intimating to me.

Even call diverts are not getting activated on airtel network, which i feel as a forceful event to make the customer suffer. For activating the call diverts i approached customer care on 121 and they advised me to visit a near by airtel store for support. I visited a airtel store and there i was told it's a technical issue many customers are facing the same kind of issue.

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Aug 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 18 July 2017 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 19, 2017

Updated by vishalvarma Have sent my mobile numbers in the message (one to one), please check.

Jul 21, 2017

Updated by vishalvarma Do you have any resolution here? Can you just activate the call diverts first? I'm missing out all important calls because of your bad quality network.

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 18 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 31, 2017

Updated by vishalvarma I'm sorry, the resolution you updated has not done any help to improve the network coverage at the said location. You can send your tech team to my residence and I will be happy to assist them to understand trouble faced by the consumers of Airtel.

Please note that the network coverage has not improved even 1%.