Bharti Airtel — Refund Amount Not Revived | Wrong Bills

Address:

Bangalore, Karnataka

In the month of October I paid my mobile bill RS:1400/- to airtel via credit card and intially I got a message saying your bank gateway declined for payment. So I paid again RS:1400/- again and later inquired the Bank person to know why the gateway declined the payment. Bank person verified and informed me saying that no payment was declined against my credit card and airtel revived both total RS:2800/- on Oct 6th and 7th as part of my payment. So soon I called airtel and asked them to initiate the refund.They said I will get money with in 45days but till today I haven't received any refund from them. I went to airtel outlets in Marathahalli and Banerghatta to inquire about this but the customer care executive response in Bannerghatta office is very rude and I never expected such kind of response from a reputed company executive. When we pay our bills one day late they will charge us fine but today they didn't refunded my money from last 3 months but we should not ask them the questions or ask them to pay fine for our amount. And now the refund will be happen via cheque not via gateway how you paid it, each and every e-commerce site will refund the amount to the same gateway how we paid it but this bloody airtel money suckers won't. If we ask why they will say it is our policy if you wish you can continue otherwise you can port to other service (This statement was given by customer executive in Bannerghatta Branch, Bangalore on 18th Jan 2014: Counter No 9). And that executive gave me a DOP number and asked me to inquire and collect cheque from any of the SpeedNet Courier office. I went to and showed the number to them but they said it is not a valid number and we can't find any details with that DOP. If I write about billing, it will come another page. Airtel will charge the customers like anything. When they say the plan they will show you less amount but when you see the bill for sure you need to put hand on your chest. Thanks, Avinash.G My Complaint Ref No: 54551080 with Airtel.