Bharti Airtel — validity issue

sujay1606

from Robertsonpet, Karnataka

Address:

A 401, Krishna Ashraya apts, 1st main road, NRI layout, Kalkere, Bangalore 560016, 560016

I had recharged my no for Rs.100 only talk time where in it was mentioned validity N/A bit after I recharged I get a SMS saying validity is for 28 days. I sent mail regarding this and they did call me but were not able to explain when it is N/A how can it be 28days validity and if it was mentioned I wouldn't have recharged. Whereas for all other packs it is mentioned. They agree yes it is N/A bit validity is 28days and they also say if I don't recharge after 28days they debit Rs.23/- from the balance and nothing of this is also mentioned. So I asked them to give me the complaint no to proceed further they are refusing to give me the no and when I persuaded they said we will not register a complaint. I have enclosed ask the screenshots.

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Airtel customer support has been notified about the posted complaint.

Jun 12, 2019

Updated by sujay1606 They did contact me but the issue not resolved . They have mentioned as validity N/A butt they are not following the norms. They are stopping outgoing after 28days and incoming also then what is is the meaning validity N/A. They are cheating the public by giving wrong information which is not acceptable. When you click for pack details also nothing is mentioned but now they are saying you have recharge even for incoming . I am enclosing the screenshot of pack details

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Comments

sujay1606

from Robertsonpet, Karnataka

They don't deserve any rating as they have not answered my question at all. This is clear case of cheating public. Validity not applicable is a big lie. They simply make you recharge by telling validity not applicable but keep debiting your account till it is zero and then stop all icoming calls forcing us to recharge again