BHIM — wrong and failed transaction

Myself varsha shakya did transaction of rupee 1600 on 6th december 2017 transaction id[protected] to arti singh on upi address [protected]@upi which is a wrong payment address but successfully transfered and her mobile no. Is not linked with upi address.
Secondly did reservation through irctc on 22 december [protected]@icici rupee 406.80 transaction id[protected] money deducted but reservation not did.
Both transaction sid by bhim app.
No one helping i emailed at support. [protected]@sbi.co.in and called bank too no one helping.
Kindly help us.