Biba — Refund not done yet & customer service unresponsive

Website:

www.biba.in

Www.biba.in - Biba's website says 48 hour delivery anywhere in India. This is the first misleading & false promise made by Biba. Product not sent for an entire week. Upon cancelation, customer service does not take any responsibility. They lie on the phone that product will be delivered same day where as Delhivery tracker shows that they attempted to pick up product 2 days in a row & product not ready for shipment - another lie.
I have been chasing after them for a refund, it has been 11 days, neither do they bother to answer nor refund my money.
BIBA's business model seems to be to take upfront payment from the customer, not deliver on time & then not refund the money. This is how they loot customers