| Website: | www.bigbasket.com/order/NJBPTFO-263558065-310722/details/?nc=oadtls_page |
With reference to order no- NJBPTFO[protected] dtd-31.07.2022. One item- Oven cake mix was expected to be delivered on 05.08.2022 (7.30 am-9.30 pm).Delivery boy call with his personal no at 10.15am (twice) that got unpicked as I was not available at phone at that point of time. At 10.17am I called back. The delivery boy understood my location on phone call and assure to come in next 1 hour. But meantime I got a message on my Registered number that My order is cancelled and it's delivery is rescheduled on 10.08.2022.
I called back delivery boy and told it. he excused you did not picked my phone so order got cancelled. I contacted customer care-[protected].I requested to lodge my complain but they did not gave any reference number for my complain.
For such a small item that can be bought on retail shop within few hours. I am waiting for that for last 6 days and still I am asked to wait for 5 more days even after I have paid the money at the time of order only.(Prepaid order).
Sir, Kindly help to resolve my greivance.
Regards
Ranjan Kumar
[protected]
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