[Resolved] Big Basket — customers taken for a ride

Balwant S. Bisht

from Delhi, Delhi

Address:	Ghaziabad, Uttar Pradesh, 201012
Website:	Bigbasketer.com

For the last few months the bigbasketer site shows delivery between 90 to 120 mins but as soon as you goto completing the order it shows 1 to 2 days delivery slot. Secondly the quality of product delivered is pathetic, one of my order was cancelled and money refunded immediately.
I cancelled my order mnoo[protected] & mnoo[protected] as they were again broken into two, and deliveries scheduled to two days instead of 90mins. My money was put to wallet and i had asked them to revert it back to my wallet which they agreed but havd not done so far.

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Jul 3, 2018

Complaint marked as Resolved

BigBasket.com customer support has been notified about the posted complaint.

May 26, 2018

Updated by Balwant S. Bisht I have called Bigbasket customer care again yesterday as they have not initiated reversal of payments as yet. The person again says he shall have it initiated and it will take 7-8 days, on 19th may I was told the same thing.
They are behaving like fraudsters.

Verified Support

Jun 01, 2018

BigBasket.com Customer Care's response On checking our records, we see that our team has addressed the issue and initiated the refund to source account. Hope the issue issue is resolved.