Big Basket — Delivery fraud, unethical and unprofessional behaviour

DrSeeta Mishra

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400084
Website:	www.bigbasket.com

My order id is mmvo[protected]

This is by far the worst experience i have ever had with any online product or service provider.
I was supposed to get the groceries delivered on 28/07/2016 between 9:30 am and 12 pm.

The customer care executives just keep putting my calls on hold (Claiming that they are checking the status), and then just blatantly hang up my call.
They have promised delivery multiple times (1st: b/w 5 and 7 pm on 28/07 then b/w 7 and 9 pm, and then by 10 pm on 28th july 2016).
It has been over 24 hours and i still haven't received my order, or apology, or a status update on the delivery.
I had to miss work for a day just in anticipation of the promised delivery, and yet, i still haven't received it.

I could never go back to a company like this.
Please help me get the order delivered.

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Comments

DrSeeta Mishra

from Mumbai, Maharashtra

This is getting more and more frustrating and unprofessional by the minute.
The customer care messaged me saying that we will reschedule the delivery, and when I responded to confirm the time slot, they just stopped responding..!! :/ I am not sure what kind of company has the least amount of integrity, professionalism, or ethical value system (with inability to service in a metropolitan like Mumbai) and then claim to serve numerous cities around the country!

Sincere advise to anyone still willing to use this website. Please never pay online, through wallet or any other means. Atleast you wont loose your money. I have already lost almost 1600 rs for the order and 5 k of one day's work pay because of this pathetic service provider.