Big Basket — Order BBO[protected]

I had placed the order yesterday and it was supposed to be delivered between 5 and 7:30 PM. I got an sms promptly saying it is out for delivery but the delivery guys never turned up! I called them thrice, they said they will call me back in minutes, but no one called me from the customer service. How unprofessional!! I think we have to pay for the products and also for the damn calls we make to the customer service who are totally inefficient and incapable. They said they were unable to trace the delivery vehicle and promised me a refund of 10% for not delivering on time. I have not heard anything about that yet. I told them to reschedule it to the first delivery the next day as i did not intend to receive it that late in the night. Finally they knock the door at 10PM!! and just drop the things and go, when asked why they were late, there was no response, they did not even ask us to enter the pin in the device that the delivery boys carry. We do not receive what comes free with the products. On 5KG wheat flour there was something available for free and it never came through, even if it is trivial, wont we get it for what we pay in the normal shops or even big bazaar kind of outlets? I had mailed their customer service, nothing comes back from them except the automatic response. They just do not respond to your query, no matter how many. I had ordered a few times from them and this is the first worse experience. What surprises me is that their warehouse is just a couple of kms away from my place and they could still not send it to me on time. i do not know what caused such long delays. My honest advice to all is that please use Cash on delivery option, it is not easy to get money back when you have already paid. They are just not reliable, not worth banking on.