[Resolved] Big Basket — Order Id: [protected] - Delayed delivery and non delivery of one item

Sampath S.

May 16, 2022

Address:

Bangalore

The above order delivered on 15.05.2022, one product Moov Instant Pain Relief Spray - Useful For Back, Joint, Knee, Muscle Pain & Sports & Fitness Injuries, was for 80G, but 35G product was delivered. This was returned to the delivery person, who confirmed with the office for getting the replacement in about 3 hours. Even after 24 hours and repeated complaints, nothing has happened.

Also, the delivery was nearly 45 minutes delayed for which as per the company policy, compensation is required to be paid.

To avoid the compensation, the company sent a message stating that the order was delivered on time.

Repeated email complaints to customer service and repeated calls to the customer service phone and also on the company's portal have not had any effect, not even an acknowledgement.

Request for immediate resolution

Was this information helpful?

No (0)

Yes (0)

May 17, 2022

Complaint marked as Resolved

After repeated follow up, the complaint was resolved. This was just after registering the complaint here. But very very bad service from the company.

BigBasket.com customer support has been notified about the posted complaint.