Big Basket — Order not get delivered on time

Address:	Bangalore, Karnataka, 560078
Website:	www.bigbasket.com

I have ordered few items @6:45 pm on 13/06/2017 from my registered mobile number [protected] and the same has supposed to get delivered by 8:35 pm but i got my items delivered @9:00 pm. Regarding this i have called to customer care number and i registered my complaint and the executive asked me to put the call on hold for some information and i did the same. But after keeping my call on hold for almost 5 minutes the call got disconnected from executive side and i didn't get the call back again. Instead of this the delivery person has come to deliver the items @ 9:00 pm and he was asking for cash instead of opting for card payment. And the reason that he gave me was that there was some issue. So now i don't understand that do you guys have only 1 swiping machine for card payment? If it is so then i am requesting you to close such kind of marketing that you guys can't handle. Also expecting that i will get some proper response from your side or else give some other complaint no.

Regards
Neha