Big Basket — Payment received but order denied nor payment refunded

Complaint against
BIG BASKET - NOW
ONLINE GROCERY SHOP
MUMBAI

bbnow Order #[protected].
Dated second June 2023

We have place the order online and made the payment online through SBI net banking and the payment was made successfully and our account was debited for the same amount also immediately as per the PDF copy attached here with, showing the successful transaction took place.

Still after the payment was made, Big basket refused to make delivery on the ground, payment failed, as per the SMS sent by Big basket as follows.

Dear Rameesh,
Payment for your bbnow Order #[protected] has failed. Kindly retry the payment for your order to be processed.

Regards,
Team bigbasket

When contracted our SBI Bank, the checked up the account and verified that the amount has been successfully debited from our account.

Big basket is neither delivering the ordered items, no refunding back our amount. A daylight robbery.

RK Agarwal
Attached
PDF copy showing successful payment through our SBI Bank
But shamefully denial by Big basket with big lie.