Big Basket — Refund both bank and big basket guys are playing with me

Hello team,

I've ordered groceries from big basket on 07/07/2022 costs 3600/- delivery guy failed to deliver that day next day we will be going outstation so said them to cancel the order they said that they will cancel and refund back from that day they are saying to wait 9 days once 48 hours onc 24 hours once but amount wasn't refunded finally they said amount was refunded but I didn't receive any amount i contacted bank but their is no use big basket team gave an arn number but bank people also not responding can you please help me to get the amount refund back.

Thank you.