[Resolved]  Big Bazaar — Duplicate bill

Address:Gurgaon, Haryana

I purchased Samsung Galaxy Quattro on December 2013 From big bazaar Ambience mall. They gave me the bill from a printer whose ink gets erased after few days so the salesman told me to take it photocopy and take a photo of it.So i did the same. After few months when my phone got a problem i went to samsung care where they told me to bring the original bill to repair it under warranty and also the bill which they gave me has a date of 30/11/2009, After hearing this, i went to big bazaar for a duplicate bill and to query about the date, where my complaint was taken very lightly and very rudely, they told me that the picture of bill that i have taken is not full, the date is written in the bottom of it and its not possible that Samsung wants an original bill. And they cannot generate a duplicate bill as its not in their hands. So my complaint is that a duplicate bill should be generated so that my mobile worth RS 16000 doesn't get wasted. I expect a fast reaction for it.
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Aug 14, 2020
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Complaint comments 


Dear Mr. Ayush,

We shall definitely take the matter up with our team so that they can reach you at the earliest on the matter and have it addressed . Write to us at [protected]@futuregroup.in with your contact details, we shall get in touch with you.

Future Group
I am a regular customer of BIG BAZAAR. On 26/6/2014, I went to Big Bazaar (Orbit Mall, Ganguly Bagan, Kolkata, West-Bengal) Store for routine shopping. I purchased 2 Lakme products ( Compact & Absolute Forever Silk Eyeliner-Jazed Mint) alongwith other 3 products. My total bill was Rs.878/-. I went there again on 6/7/14 with that Eyeliner as it's a damage product. It's not twisting. The sales girl from Lakme counter checked the product & confirmed that it's a damage product. Unfortunately, I misplaced my Bill. They will change the product if I can give them the Bill. And they cannot generate a duplicate bill as its not in their hands.
I expect a fast reaction for it.I wanted to talk to SM but he was absent. I already complaint in your online no. I didn't get any response as they assured me they will call me within 48 hrs. So my complaint is that a duplicate bill should be generated so that my Absolute Forever Silk Eyeliner-Jazed Mint worth RS. 480/- doesn't get wasted. I expect a fast response for it.
I have purchased one prestige induction stove and pressure cooker on 17th September 2015 from Big Bazaar Pune - Vishrantwadi.

Please find the attached my credit card statement.
Transaction detail.
Date Narration Chq./Ref.No. Amount
17/9/15 POS 526419XXXXXX6671 FOOD BAZAAR POS DEBIT [protected] 6, 192

At the time of purchase Big Bazaar has given me the bill and sales representative told the warranty card was sealed on both the produced and the card was inside also he did not tested our purchase product and he told me that Big Bazaar will take care if any problem occurred within warranty period.
But now I got some problem with my Prestige induction is not working and I complained to Big Bazaar customer care they were utterly denying that the product was not bought from the shop and they cannot help by replace/repairing the product and the cannot check the old record either..

I spoke to store manager name Gignesh his phone no. [protected]. He also stated the cannot take previous 24 hr old purchase record so its impossible to help in this situation. I am sure Big bazaar like shop must have saved their record you must have visibility to check your past 1 year record. Based on Gignesh statement i understand he is not manager of shop, I requested him to check with further higher official but he denied stating their is no one could help since he is the only manager.

To get prestige product i would gone to prestige showroom instead I bought this from Big bazaar since you guys agreed to look over any problem occurred with-in warranty period. Guys this is really frustrating i am in huge disappointment with brand Big Bazaar now.
1. I need a replacement/repair done on my induction stove.
2. I want the warrenty card to be fill with proper detail to check with prestige service center.
Looking forward to your support and quick action.

I had purchased a bajaj Majesty iron from big baazar on 22 feb 2016. it has stopped working on 16 June. I had raised a complaint to bajaj. They need the bill and warranty card. I lost the bill and no stamp provided on warranty card at the time of billing. Need help on this. How can I resolve this.
I'm in need of duplicate bill from Big Bazar. The original bill is wiped out with time. Do not know what good is that.

Big Bazar is declining to get the bill. I needed that for using warranty on Videocon Fridge.

Dear Customer,

Please write to me at [email protected] with your contact details so that I can take it up with the team and do the needful at the earliest.

Future Group
I need duplicate bill of purchasing from Big bazaar dated 6/8/2017. How can I have the same?
Dear Medhavi,

Request you to share your contact number and the exact store details at [email protected] so that I can assist you further.

Future Group
Hi . I have my mobile number registered with Big Bazaar and I did a shopping on 23rd August 2017 in evening around 7:15 pm . But since I gave my mobile number[protected], it was understood that even if my bill is lost, they will have it saved in their system . Please provide me a duplicate bill . Had it been Pantaloons, the manager wouldnt have been rude to me and my query would not have been posted like this as it would have taken 5 mins to resolve .You can mail me duplicate bill in [protected]@gmail.com .
Dear Dharam,

Request you to share the exact store details at [email protected] so that our team can do the needful.

Future Group
I need the duplicate bill of my purchase made in October 2017.
My bill of yesterday purchasing from Big Bazaar, Sahara Mall, Gurgaon is lost. The total amount is Rs 6599Please aarange my bill & send it on my email.

Narendra Yadav
Hello, I need a duplicate bill of my (TV) purchased on 18:46, 22nd December 2017. Please let me know what other details are required, I do have banking transaction ID.

Sincerely, Imran
Hello, I'm Sagar Kevat

I Purchased a Philip's Trimmer from Ezone Big Bazaar, at R City Ghatkopar (West) Mumbai : 400086,

I required a Duplicate bill of my Philips Trimmer purchased on the date of 01/04/20

My future pay no. is [protected]
My email id is : Manish.msk.[protected]@gmail.com

I need duplicate bill for Usha Fan Mist Duos which I purchased last year.

Can Big Bazar team hep me.
I need duplicate bill for Lee Cooper brand t-shirt.
Name:- shivam
I need a duplicate bill for Grocery.
Name:- saurabh srivastava
gateway.saurabh's reply, Aug 13, 2021
My Email Address is gateway.saurabh@gmail.com & I Have Two Phone Numbers: 9311650111, 9336276020
gateway.saurabh's reply, Aug 13, 2021
I purchase from Kidwai Nagar Big Bazaar

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