Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Hi, My name is varun maheshwari and my contact no is[protected]. From last 4 times i m facing a problem with big bazaar on the monthly basis i shopping with re's 4000 to 5000 and all the time I check my bill details and all times their is wrong, yesterday in v3s mall I purchase park doe their is a offer 399 re's doe only in 329 but when I check my bill charge deduct was 399 tear this I complaint to customer desk I also told that I m facing on this is 4th time after complaint they return my money but 90% your customer not check their bill because they truest your name and service as well just because of this they are not check their bill . So i request you to plz make your trust with customer..

Dear sir/madam, I am writing to draw your attention towards the working/customer handling style of staff, cashier and security people. On 19th 2014, that is today I went for some purchasing to big bazaar Jayanagar location. Opposite to bangalore central. For choosing product, it took 10 minutes for me but to get that billed it took 20 minutes. This I have noticed as usual over a period of 3 years. Secondly, I once I reached to exit get, found the plastic tag wasn't removed from one of the item. I W's trying to explain this to exit staff but she literally snatched my poly bag and opened it. She did not bother request me to have it checked. It happened around at 6:15 to 6:45 PM. I believe staff needs to learn manners. I did drop a feedback from then only a it manager. Just to let you know, this is not the first time happened. I have past somilar experiences as well. I have seen few below complaints as well. Please take it seriously as this may ruin/destroy Big Bazaar image. And top of that, obviously it may bring down business. Piyush 91-[protected]

I purchased from the store twice, last year a refrigerator and this year a bed, and both time i have pathetic experience. My SO number is [protected] for which payment was made a month back and but delivery did not reach on promised date. I am yet to receive my Bed. Meanwhile, two day before promised date someone from store called me and told they have not received good from their warehouse and it will be delivered after 4 days. after one hour another person called and told, delivery has been received and will reach me on promised date. on the promised day of delivery again one person called and informed consignment has not been received but expected tonight and things will be delivered day after. on my objection, few minutes later someone else called and informed product received at their end was broken and defective so now the new product will reach me next day. hence i have not received my bed yet. last year i have even more pathatic experience with my purchase of refrigerator. ( SO :[protected] when product was delivered to my place almost after a month and that too a different model and different colour. reason given to me was, the product which i purhased was the last piece which was sold to some other customer after my payment was already made. they didnt have the same model and if i insist on the same model and colour then it may take few more months. My learning: NEVER EVER BUY from HOMETWON NOIDA.

Dear Big Bazaar, I have been shopping with you for many years now. But, what I found out today is that I have been cheated all these years. Yes, how do you think you can sell a product above its MRP? I checked my bill today after I returned home (which I don't do usually), and found out that you have billed three products higher than their MRPs. Who gave you the permission to do it? If this is what you are doing to each customer, how much money you will be making daily by cheating? I understand that you update your stocks every single day, and also update the prices. But, don't you have the older stocks with lesser MRP? How can you sell those packs too for the higher price, which is above MRP? I am not talking just for myself, but on behalf of everyone who don't check their bills at all, like how I have been all these years. Find the bill and MRP of the products attached. I need a responsible answer from your end, or I am taking this issue to the next level. Regards, Sai Shyam G

To: [protected]@t24mobile.com, [protected]@futurebazaar.com, [protected]@futurebazaar.com, [protected]@pantaloons.adityabirla.com, t24bbpcmcpune.[protected]@futuregroup.in Dear all, 09th july 2014 big bazar T24 people has given me a faulty sim, first three days they told me change ur mobile, take out the sim from mobile and insert and after four days now finally they(T24 customer care tele executive Mr. Akshay Chauhan informed me today morning) now Mr. Ajay Dubey([protected]) from chinchwad-pune Big Bazar please send me fresh active sim against my same documents to my below given address as I stay in remote area and don't expect that I'll come to exchange the faulty SIM of Rs 50 against Rs 1000 petrol.. please send the SIM to my address by post or person !!! concerned authority looking for your positive atten: Tanmoy chowdhury B-104, Service Zone, Site Office Complex, Sahara Aamby Valley City, Vil-Ambavane, Tal-Mulsi, Lonavala, Dist-Pune. Pune, Maharashtra Pin 410401 Mobile: [protected] Email: [protected]@gmail.com On Sat, Jul 12, 2014 at 11:57 AM, Tanmoy Chowdhury <[protected]@gmail.com> wrote: Dear all, third class quality service still not actvated my sim conection...its more than 3days ..still i am awaiting !! Mr. Ajay Dubey sending this sim back to you.. !!! keep the same with u..I dont want these headache...pain..anymore..I am hapy with IDEA celluler.. Big bazar team please change this stupidity service...bring those service provider like IDEA, those who are serving successfully in

Big Bazaar - City Pride Kothrud Branch . Timing between :5:30 pm to 6:00 pm, Date : 12th July, 2014. Not sure about the name of the customer care executive but have his signature on my bill . Today when I went to the Big Bazaar for my regular monthly shopping, I had with me a complaint from the last weekend (6th July, 2014) on Cash Memo Number : 0042140 amounting to Rs 3575.16. I had an issue that one of the items which I had purchased (Ponds wht Beauty BB cream ) amounting to Rs. 66.67 was not put in my carry bag that day. The man sitting at the customer care counter had such a disgusting tone while dealing with this complaint and gave me the very cream and did some changes to my bill as well. The actual words by him were "Hum kaise maane ki aapko dia nahi gaya tha woh " and "Madam galti aapki hai maan lo " . The way he was talking it inferred as if he was doubting that I am standing there asking for the item when I have already taken it home . Just to make it clearer, I had things in my bill which were more costlier than this item, so in case I had to do any such thing I wouldn't have picked an item worth 66Rs. His very sentences pissed me out to the extent that I returned back the cream at the counter and came back home without my shopping done. I think there is a way to treat your customers which I think is missing in the employees out there. With such a behavior of a so called CUSTOMER CARE staff I would prefer not to go shopping to Big Bazaar and trust me I am regular customer of yours and get my complete shopping done from there itself ( You can go and check the records if required) I am very sure I am not the first customer with whom this has been done and also this might be reducing the number of customers for Big Bazaar.This incident would atleast make you aware how rudely your staff behaves and just for a item of worth Rs 66 you are loosing customers who actually bring you a income of worth Rs 66, 000 per year.

i am a law abiding citizen of india and want to draw your attention toward the incident which happened on 9/7/2014 in big bazaar at p&m mall in patna.after my billing when i asked cashier ritesh to return my change, the drunk cashier almost threw my money and abused .he was using very bad words and all the customer there were feeling awkward .he treated the customers as if we were asking for favour .please take some serious action regarding this issue, so that this type of behaviour is not repeated.

On 9th july I went to big bazaar for My regular vegetables shopping, so after picking the items I stood on the queue for billing after almost 8-9 customers. When my turn came sales girl(soma dey) refused to make my bill as I am purchasing vegetables and it is going to be out of stock-l couldn't understand why she took my shopping bag and threw it inside her counter and started insulting me.when I asked her name for raising a complaint, she mocked me in front of other customers and made fun of me with her other colleagues.i was surprised by looking her arrogance.i wrote a complaint at the service desk in complaint register(page no.25).I was so disappointed about big bazaar after this kind of service.my husband is a premium big bazaar payback card holder.but we are shocked over her service.i dont know how you guys are recruiting this type of sales person who doesn't have the basic sence of how to treat with a 55 years lady.i expect that big bazaar should take some step about this. Otherwise I should go to consumer forum for justification.

On[protected] purchased goods of value Rs. 2353.23 from Big Bazaar Guwahati (City Square 118/1, G.S. Road, Guwahati) and swiped my State Bank Of India Debit Card twice. The transaction failed twice so I had to pay cash. But I found out later that the sum of Rs. 2353.23 was deducted twice (total Rs. 4706.46) from my personal account. I filed a written complaint at the customer care with proper details of transaction. Customer care promised that money would be refunded within 72 hours. Now today is[protected] and I had again twice lodged complaint after my first complaint, but have not received a refund. Details of my transaction are: 1) POS[protected] FUTURE VALUE RETAIL Rs. 2353.23 dated[protected] 2) POS[protected] FUTURE VALUE RETAIL Rs. 2353.23 dated[protected] Last 4 digit of my Debit Card : xxxx xxxx xxxx 4321 After I paid cash my counter details were: Ch: 311870 Name: Simanta Bora TILL NO.5 Cash Memo No. 0050824 Tr. 35555 Dated[protected] time 12:01hrs My Name: Prantik Pran Saikia

I have purchased Denim Deo under 2+1 offer scheme for Rs.250/- on July 06, 2014 with other products under invoice no. 0010134 and Tr no. 79209 from Mayur Vihar Extension Metro Station outlet. I opened it today and to my surprised it contains 03 bottles of Deo spray but 01 is totally empty, 02nd is a tester half empty and tester mark is there pasted on it but the 03rd is ok. This is not the first time I am facing the problem from BigBazar but I never complaint. Kindly help me what to do as I have been cheated by BigBazar. Regards Uma Shankar [protected]

I am a permanent customer of BIG BAZAAR for last 10 years. I have gone to big bazaar at Phoenix Market City in Chennai on 05.07.2014 for routine shopping. There was huge crowd all over the shop. I selected two kurti for my wife which were on 50% discount. Before purchasing I confirmed with the staff there about the discount. When I reached the billing counter, staff at counter rudely told to me that it is only 30% discount. I was in queue in billing counter for more than 30 minutes. When I contacted Mr Shagul Hameed, he rudely insulted me & threatened me to go to company owner & complain. Now when I contacted Mr Tanjeer Ali at customer service office at big bazaar, he also rudely threatened me to go for on line complain & not to visit big bazaar in future. I request you to kindly take stern action against the rude behaviour of employees.

I have been going for marketing at Burdwan Big bazrar today(05.07.2014 at 07.10 P.M.).I collect all my materials .But in 2nd floor 1 counter open & two closed.A large nos of buyer are in a long line.I was going in 1st floor, there three counter are all closed.atlast i going ground floor.There I was saw that two nos of counter open, but each counter are fulfilled 30 nos buyer.Two nos open& two nos closed.Lastly I kept all material which i am collect.I wrote a complain in complain board.

I had returned a Queen Bed, as a mattress wasn't provided. I was promised a credit note, any was told to buy any stuff for 16, 900 from Home Town. I went to purchase a mobile phone, they said u cannot purchase electronic items as its a part of EZone. I fail to understand, the website for Hometown clearly shows Electronics part of the Home Town chain. They don't give a refund nor they allow me to purchase what i want. I cant buy something which is of no use to me. The worst part is customer service people are never at their desk. Same excuses, > Seniors are not available > Manager has come today. > Lunch Time. > I am not authorised to commit. > Talk to my manager > Come tomorrow. > Credit note is not ready. Really displeasing.

To BIG BAZAAR-Ambience Mall- Whom So Ever it may concern I Ashish Dwivedi bought a SAMSUNG AC (Model-AR18FC3UAEB 1.5T) & & LG TV 42 INCH on 23-june-2014 from BIG BAZAAR BRANCH AMBIANCE MALL GURGAON, The installation of AC is done on 25-june-2014, and the AC stops cooling from 27-june-2014, Then we did complaint to Samsung customer care for checking the fault, the service engineer cam on next day and found that the gas is leaked but he said the he can’t fix it, then another guy Mr. Mustak from Samsung authorized service center came for gas filling and leakage checking. He also didn’t find any leakage, & he also stated that there is chances of some part failure in AC and it required repair) and filled up the gas. Then AC started cooling again- but next day again the AC was not cooling, I already made complaint again to Samsung (complaint no-[protected]), I also informed to Mr Saurabh who working as manager in Big Bazaar electronic section, who is demonstrated me AC and TV during purchase, that my AC is not working since I have purchased it. But no action taken from his side. I am calling him again and again but no proper response coming from him. I like to inform you that I will not accept any repair in that AC I want replacement or refund for this otherwise I am taking legal action, by filing written complaint to consumer court for faulted goods selling and harassment with penalty clause. Attaching bill for purchase and order detail with this mail Consumer Ashish Dwivedi [protected]

Hi Sir/Mam I am surbhi, i worked in Big Bazaar Family center in Vasant Kunj in 2012 my employee code is 200410, i h'v submited the pf form in march 2014 n m not receive the any money. pf time is maximum 90 days to recover the money, but m not receive the any money. i h'v submitted the documents in big bazaar vasant kunj square mall. your HR of vasant kunj square mall is to lazy n irrresponsible. kindly consider the email, as soon as possible. my contact number-[protected]

as i noticed every time at the billing period your executives cancelled the discounted price & they took the exact MRP. Your executive should know about every update including the all discounted price. Last week i purchased Lakme sunscreen, that MRP was Rs/400 but there was Rs/50 discount but your executive billed on MRP. They have done this each & every time on varioue product. This is very unprofessional behaviour which is not at all expected from your side.

dear sir
I am the regular customer of Big Bazaar and i purchase one pare of shoe(spalding ) at kalyan metro junction
mall salesman say sir a very good quality of shoes and no complaint of this item.
so i am purchase same shoes but unfortunately shoes are badly defected in 2 month so when i go to mall take the shoes and written a complaint about this matter (Complain No. [protected]) but nothing is doing about this complain.
I request you please watch the matter and do something for your regular customer.

DEEPAK CHHAWLA

This is to inform that I had booked a sofa set by order no.--[protected] dated 4 May, 2014 which was delivered after a long delay on 25 June, 2014. When the packing was opened by your representative I found that the colour of one sofa is quite dull and the colour of other sofa is bright. Therefore I request you to please look over my issue and change my sofa immediately. Thanking You,

On 23rd September, 2013 (receipt attached), I request to repair/replace one of the 360 degree rotating suitcase wheels by their service, willing to pay the cost (BIG BAZAR, MBD Neopolis Mall, Jalandhar). But even after 10 months (till now) I haven't hear any service they provided nor they called even promised many times will do it. I visited also three times so far just to get back suitcase in whatever condition but whenever I asked about suitcase, with some unusual reasons they keep ignoring. I strongly against the person Mr. Kamal who dealt with luggage caring is the worst person full of aggression and suggest to take action against him.

Purchased shirt from life style, and plan d to get tshirt from big bazzar, so i visited by tat time security took tat cover for security purpose and tag cover and he kept inside, after i came out tat cover was missed and iInformed superiser well to admin manager still i dint got any call and wat abt my worth of 1900 rupees shirt and this Is the way big bazzar standard is worst, going to take severe action and well to file complaint abt this issuses...