[Resolved]  Big Bazaar — Faulty SAMSUNG AC (Model-AR18FC3UAEB 1.5T) Not working after installation

Address:

Gurgaon, Haryana

To BIG BAZAAR-Ambience Mall- Whom So Ever it may concern I Ashish Dwivedi bought a SAMSUNG AC (Model-AR18FC3UAEB 1.5T) & & LG TV 42 INCH on 23-june-2014 from BIG BAZAAR BRANCH AMBIANCE MALL GURGAON, The installation of AC is done on 25-june-2014, and the AC stops cooling from 27-june-2014, Then we did complaint to Samsung customer care for checking the fault, the service engineer cam on next day and found that the gas is leaked but he said the he can’t fix it, then another guy Mr. Mustak from Samsung authorized service center came for gas filling and leakage checking. He also didn’t find any leakage, & he also stated that there is chances of some part failure in AC and it required repair) and filled up the gas. Then AC started cooling again- but next day again the AC was not cooling, I already made complaint again to Samsung (complaint no-[protected]), I also informed to Mr Saurabh who working as manager in Big Bazaar electronic section, who is demonstrated me AC and TV during purchase, that my AC is not working since I have purchased it. But no action taken from his side. I am calling him again and again but no proper response coming from him. I like to inform you that I will not accept any repair in that AC I want replacement or refund for this otherwise I am taking legal action, by filing written complaint to consumer court for faulted goods selling and harassment with penalty clause. Attaching bill for purchase and order detail with this mail Consumer Ashish Dwivedi [protected]