[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — amount of rs.4000 not showing in future wallet after successful transactions.

Address:New Delhi, Delhi, 110063
Website:www.futurepay.co.in

This is regarding issue related to successful transaction in future wallet where the amount got deducted from my bank account but yet i couldn't get the money for successful transfer in the future wallet.

1. On 02nd december i made 02 transaction of rs.1500 +1500 via google pay upi but somehow the google pay wallet website showed successful transaction.
Transaction details:-

Ist transaction.

Date : 02 december 2018, 11:52
From :- roy. [protected]@okicici
To :- futurebazaar. [protected]@axisbank
Google transaction id: cicagkci0ttbug
Upi transaction id :[protected].

2nd transaction.
Date : 02 december 2018, 13:12
From :- roy. [protected]@okicici
To :- futurebazaar. [protected]@axisbank
Google transaction id: cicagkci0swphw
Upi transaction id :[protected].

2. On 01st december i made 02 transaction of rs.1000 + rs.1000 (Via google pay upi but again the google pay wallet website showed successful transaction.

Date : 01 december 2018, 22:03
From :- roy. [protected]@okicici
To :- futurebazaar. [protected]@axisbank
Google transaction id: cicagkci4qqipa
Upi transaction id :[protected].

I raised the complaint at future wallet and after paying Rs.5000 in future wallet only 1000 rs is being shown in future wallet and Rs. 4000 is neither showing in the future wallet nor refunded into my account.

The future group is a big cheater they take money and dont refund back the money.

Kindly refund my money back as it is more than 11 days.

Enclosed :-
The succesful transactions screenshots of Rs 4000 total which are not showing in future wallet.

Regards,
Prasun
Future wallet no.
[protected]
+3 photos
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Jan 28, 2019
Complaint marked as Resolved 
Dear Sir, Company has not resolved my problem. Problem is still pending from my side. Kindly look into the matter.I have not received the amount yet. Regards, Prasun
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2018
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Mr. Prasun,

Greetings from Future Group!

I have escalated your concerns to the team and they will surely look into this.

Kindly write at [protected]@futuregroup.in along with your reference id: 20430 for further communication.

Regards,
Priya
Future Group
Jan 28, 2019
Updated by prasunn
Dear Priya ji,

Its been around 2 months I have still not received the payment of Rs. 4000/-
Kindly look into the matter and update the status.

Its still not resolved.

Please find the screenshots for ready reference.

Regards,
Prasun

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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