Big Bazaar / Futurebazaar / Future Retail / Hometown — koryo mixer grinder repair/ replacement

Address:

752001

Subject: Service Deficiency And Defective Koryo Product Of Big Bazaar (Future Retail Ltd.)
1. Product Name: XMX- MG 5, MIXER GRINDER, 550 W
2. Date of Purchase: 19.05.2018
3 Purchased from: Big Bazaar, Guru Empires, Grand Road, PURI, ODISHA STATE
4 Brand Name: KORYO
5 WARRANTY CARD : Sr. No. B18 87064 valid for one year from the date of purchase.
6 Cash Bill No: T14/81826
7.Value Paid: Rs 1400
8.Delivered the unit for fault repair on: 21/12/18 vide Big Bazaar Gate Pass No. 10516 Site Code 2913
9. Service Ticket No.[protected] Communicated to me by the Company: on 22/12/2018 from their mobile No.[protected]
10. Reminded personally on: 26/12/18 interacting with Mr Senapti, the store head of Big Bazaar, Puri, who expressed his helplessness in the matter and advised me to wait with patience. He advised me to come after a few minutes by which time he would sort out the issue, but to my great dissatisfaction, he was neither in the office room for half an hour or so afterwards and, even, did not attend to my five phone calls. But, once I finally met him for the second time, he told me that he had talked to the appropriate authority in the matter. But the fact remains that I am still to have the elusive grinder.
11. I rang the Koryo service centre twice today at 12.14PM and12.34PM, but no response came from anybody and position could not be known because of their failure to attend to my call
I am your Profit Club Member and my big bazaar membership is more than a decade old. My registered mobile no. is [protected]& e-mail id is: [protected]@gmail.com
Please attend to my problem as quickly as possible and restore confidence in me in your service and Koryo products. Incidentally, I have not gone for the recent customer initiative of 1000 benefit on purchase of 4000 due to the shaking confidence factor.
Thanks.
Regards