[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — re: complaint : newly purchased koryo 1.5t sac ins18 not working normally | |||
Pl note my Newly purchased KORYO 1.5T SAC INS18 not working normally and heavy abnormal sound coming from outer unit of AC. Also water dropping from outer AC Unit. Some times also noticed abnormal sound from inner unit of AC. Request you to kindly do the needful the same to resolve my said complaint at the earliest. My details are as follows: Name : Dharmesh Pithadia M.No. : [protected] Mail Id : dharmesh.[protected]@gmail.com Address: B-405, RangKrishna Residency, GNFC Bypass Road, Zadeshwar Road, Bharuch, Gujarat - 392001 AC Model No. : KORYO 1.5T SAC INS18, Purchased Date : 06.04.2019 Purchase Location: Big Bazar, Bharuch, Gujarat. Tax invoice No. : [protected]. Regards, Dharmesh Pithadia Was this information helpful? | |||
Jun 25, 2019 Complaint marked as Resolved Dear Sir,
As requested pl find mail address of Karyo and Future Group:
[email protected]
[email protected]
Also submitted correspondence with them for your ready reference and further needful action.
Reminder 18..
Further to subject complaints & trailing mails of complaints // complaint ticket number of KORYO 190624456555, 190619441501, 190608404872, 190614422494 // Twitter reference id 25197.
Pl note, even though continues follow ups with Koryo & Future Group, yet not getting rectification from them. Nothing is resolved, we r normal citizen and Koryo / Future Group are creating lot of trouble for us.
As a customer I am suffering lots due to unresolved said complaints of AC from very long period, as no action initiated from Koryo & Future Group to resolve the same.
Also very upset due to provided only repeatedly new complaint ticket numbers and new extension dates for said unresolved complaints.
In this regards, So did Koryo & Future Group fail to meet their commitment then or these commitments have no value?
It's proven your very poor service performance and no value of customer for you.
Due to defective product and this type of very poor service after sales, as a customer I am suffering and troubling lots due to unresolved said complaints of AC from very long period, as no action initiated from Koryo & Future Group to resolve said complaints.
On failure of rectification, why yet not provided replacement nor process refund request ?
As earlier stated and repeatedly submitted complaints, Newly AC is not working normally (heavy abnormal sound coming from outer unit of AC. Also water dropping from outer AC Unit. Some times also noticed abnormal sound from inner unit of AC). It's reflected defective product and and results in arised said problem. Details of complaint is available in trailing mail for further immediate needful action.
As a customer unable to understand why yet not any action against this type of very poor service performance ?
Addition to above due to unresolved complaint from long time, as a customer I suffering and troubling lots. Resulted I have felt harassment & frustrated.
In view above, you are failed to resolved the said complaint and yet not provided replacement nor refund against defective product delivered to the customer.
After sales, as a customer these type of very poor service performance is not accepted at all.
Herewith once again request your intervention and immediate needful corrective action to resolve said complaint at earliest.
Awaiting yours.
Attachment: Complaint mail correspondence with Koryo Team and Future Group.
Regards, Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Further to above said complaint,
Pl note, even though continues follow ups with KORYO / FUTURE GROUP, yet not getting rectification from them. Nothing is resolved, we r normal citizen and they are creating lot of trouble for us.
As a customer I am suffering lots due to unresolved said complaints of AC from very long period, as no action initiated from KORYO / FUTURE GROUP to resolve the same.
Also very upset due to provided only repeatedly new complaint ticket numbers and new extension dates for said unresolved complaints.
In this regards, So did they fail to meet commitment then or these commitments have no value?
It's proven very poor service performance and no value of customer for KORYO / FUTURE GROUP.
Due to defective product and this type of very poor service after sales, as a customer I am suffering and troubling lots due to unresolved said complaints of AC from very long period, as no action initiated from KORYO / FUTURE GROUP to resolve said complaints.
On failure of rectification, why yet not provided replacement nor process refund request ?
As earlier stated and repeatedly submitted complaints, Newly AC is not working normally (heavy abnormal sound coming from outer unit of AC. Also water dropping from outer AC Unit. Some times also noticed abnormal sound from inner unit of AC). It's reflected defective product and and results in arised said problem. Details of complaint is available in trailing mail for further immediate needful action.
As a customer unable to understand why yet not any action against this type of very poor service performance ?
Addition to above due to unresolved complaint from long time, as a customer I suffering and troubling lots. Resulted I have felt harassment & frustrated.
In view above, KORYO / FUTURE GROUP is failed to resolved the said complaint and yet not provided replacement nor refund against defective product delivered to the customer.
After sales, as a customer these type of very poor service performance is not accepted at all.
Herewith once again request your intervention and immediate needful corrective action to resolve said complaint at earliest.
Awaiting yours.
Attachment: Complaint mail correspondence with Koryo and Future Group.
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Pl note, even though continues follow ups with KORYO / FUTURE GROUP, yet not getting rectification from them. Nothing is resolved, we r normal citizen and they are creating lot of trouble for us.
As a customer I am suffering lots due to unresolved said complaints of AC from very long period, as no action initiated from KORYO / FUTURE GROUP to resolve the same.
Also very upset due to provided only repeatedly new complaint ticket numbers and new extension dates for said unresolved complaints.
In this regards, So did they fail to meet commitment then or these commitments have no value?
It's proven very poor service performance and no value of customer for KORYO / FUTURE GROUP.
Due to defective product and this type of very poor service after sales, as a customer I am suffering and troubling lots due to unresolved said complaints of AC from very long period, as no action initiated from KORYO / FUTURE GROUP to resolve said complaints.
On failure of rectification, why yet not provided replacement nor process refund request ?
As earlier stated and repeatedly submitted complaints, Newly AC is not working normally (heavy abnormal sound coming from outer unit of AC. Also water dropping from outer AC Unit. Some times also noticed abnormal sound from inner unit of AC). It's reflected defective product and and results in arised said problem. Details of complaint is available in trailing mail for further immediate needful action.
As a customer unable to understand why yet not any action against this type of very poor service performance ?
Addition to above due to unresolved complaint from long time, as a customer I suffering and troubling lots. Resulted I have felt harassment & frustrated.
In view above, KORYO / FUTURE GROUP is failed to resolved the said complaint and yet not provided replacement nor refund against defective product delivered to the customer.
After sales, as a customer these type of very poor service performance is not accepted at all.
Herewith once again request your intervention and immediate needful corrective action to resolve said complaint at earliest.
Awaiting yours.
Attachment: Complaint mail correspondence with Koryo and Future Group.
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Further to above submitted complaint,
Pl note, even though continues follow ups them, yet not getting response from your service team nor rectification. As a customer I am suffering lots due to unresolved said complaint of AC from long period as no action initiated from your end to resolve said complaints.
In view of above, Newly AC is not working normally (heavy abnormal sound coming from outer unit of AC. Also water dropping from outer AC Unit. Some times also noticed abnormal sound from inner unit of AC). It's reflected defective product and and results in arised said problem. Details of complaint is available in trailing mail for further immediate needful action.
As a customer unable to understand why yet not any action against this type of very poor service performance ?
Addition to above due to unresolved complaint from long time, as a customer I suffering and troubling lots. Resulted I have felt harassment & frustrated.
In view above, they are failed to resolved the said complaint and they are not providing replacement nor refund against defective product delivered to the customer.
After sales, as a customer these type of very poor service performance is not accepted at all.
Herewith once again request your intervention and immediate needful corrective action to resolve said complaint at earliest.
Awaiting yours.
Attachment: Mail correspondence with Koryo Team and Future Group.
Regards,
Dharmesh Pithadia
M.No. : [protected],
Mail Id : dharmesh.[protected]@gmail.com