Big Bazaar / Futurebazaar / Future Retail / Hometown — very poor service from hometown - now not providing bills required to submit to it dept

Address:

Thane, Maharashtra, 400608

Dear sir/ ms,

My name is sanjay singh and my contact number is [protected] and emai id [protected]@gmail.com.

I had contact hometown lodha palava xperia mall, dombivli (Thane dt., maharashtra) outlet in feb'18 and at that time being impressed with the quality shown, decided to go ahead with the modular kitchen and interiors works to be done by hometown.
I think that was the 1st mistake done by me in my life.

First of all the quotation given by ms. Anjali from sales (Based at xperia mall) was 50% lessor than the final estimate given by the site engineer mr. Satish pappani (Based at hometown at r mall, thane, maharashtra). My budget immediately went from proposed costing given by ms. Anjali at 5 lacs for interior work to 10 lacs as given by mr. Satish.
Hence i had to trim down lot of my requirements and finally we agreed for work of around 7 - 8 lacs. Similarly the modular kitchen estimate given at 1.5 lacs went to 3.5 lacs. We finally agreed to proceed ahead for modular kitchen work estimated 3 lacs. The reason to share these details is that your sales guys do not know how to prepare estimates and give any value to the customer.

The work which was supposed to start in mar'18 ending actually started only on 19th apr'18. We were informed that the it will get finished within 45 days. Taking 15 days additional for any issues, i had expected that the interior work will be finished by 15th june 18. I had informed my relatives who were supposed to come from delhi for the puja for booking tickets for 1st week of july 18. However, till 14th july 18 the work never got completed and i had to shift anyhow even when work was going on. There was huge loss to our family on account of this delay.

Even when we shifted on 14th july it took nearly 1 more month, i. E, till 14th aug 18 when we could say that work actually got finished. Infact i had to personally supervise the entire working for nearly one month as the work done by the vendor appointed by hometown was very bad. I have lot of photos and videos to show the bad workmanship by the new vendor koncepts interiors appointed by hometown. Later i got the info that this was the 1st time this vendor was given work. Why unexperienced vendors are being hired by hometown?

There was total lack of supervision by the said supervisor mr. Satish pappani and he failed to even check what is the status of work and how the work was going on.
We had clearly informed mr. Satish that we will be shifting on 14th july and actually when we shifted the house was in clear mess and dirty like a slum. Toilets were full of paan stains.

The guys hired by koncept interiors too were inexperienced. The wiring person damaged internal wires, the carpenter damaged the work done by other carpenter, the paint guy had to repaint lot of portions. While the repairs were done by the vendor only, it happened only due to personal intervention by myself and hardly anyone from hometown ever visited the site, except mr. Satish pappani, who never had any control on the work.

Now after the work has completed i have been requesting to get the bills which i have to submit for my income tax purposes as i had shown the expenses in my returns.
It has been 15 days since i have been requesting for the same and i have not got the bills. No one is responding to me on the mails either.

It was really a harrowing experience for me to actually go ahead with the interior works with hometown and i regret my decision.

Now i request you to intervene and provide me the bills to enable me to submit to the it department.

I have few correspondence in this regard done with mr. Satish pappani and store manager of xperia mall hometown, mr. Anupam; however the same can be provided when required.

If i fail to get any positive reply, i will be forced to file consumer complaint or file any legal proceedings as deem fit and the cost will be borne by hometown.