[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — worst services

Address:Kolkata, West Bengal, 700141

I have requested them to assemble my bed almira and dresser on 2nd october and they assured me that i will get a call within 24 hours based on that i have shifted all my furniture and i myself also have shifted from one place to another but today is 5th october no one bother to call me from the concern department. On 4th october from morning i have called them 3times.1st time they told me that i will get a call from kolkata office within 4hours but no one called. After 4hours i again called them, they said i will get a call from kolkata team within one hour but asusual no one called. After 4hours i called them, when 3rd time i called them they are saying that everyone is in holiday due to durga puja. While durga puja ends on 30th september and all offices, schools, colleges are open but only home town people are in holiday. Not only that it means from morning 2times i have been told lies about calling. The representatives are also lier. Worst services. Will never ever buy anything from hometown. Feels like i have wasted lacs of rupees on buying furniture from them.

Not recommended at all
Big no no to hometown
Lier and pathetic services
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Nov 14, 2017
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2017
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Ms. Madhurima,

We sincerely apologize for the experience you had to confront.

Please share your contact number and the store details at [protected]@futuregroup.in.

Our team will surely look into it.

Regards,
Priya
Future Group
Verified Support
Oct 12, 2017
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Sandeep,

I sincerely apologize for any inconvenience these issues may have caused you.

Please write to us at [protected]@futuregroup.in wiith your mobile number and store details so that I can take it up with our team.

Regards
Priya
Future Group
Complaint comments 

Comments

I have ordered the product from the pay tm mall and the order i was not satisfied and i returned the product ...i still did not got my refund ...i have complained about many times buyt no response i am getting from paytm mall customers...as the delhivery copuriers gave me the wrong receipt the information were wrong mainly the order id was wrong

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
    View all Big Bazaar / FutureBazaar / Future Retail / HomeTown contact information