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BigRock India Complaints & Reviews

www.bigrock.in
1.1
Updated: Oct 26, 2023
Complaints 90
Resolved
19
Unresolved
71
So far, so good. BigRock India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BigRock India will keep up the work and continue to help more customers with their concerns even better 🤝
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BigRock India reviews & complaints page 3

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A
Ajit Kumar
from Pune, Maharashtra
Sep 19, 2018
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windows hosting

Website: 1. Scofelabs.com 2. EpochAero.space 3. Tangent Techtronix.com 4. Mypayg.com 5. Vivacityfashion.com

I'm a subscriber of bigrock's windows hosting services. Through this hosting i have multiple portals hosted
1. Scofelabs.com
2. Epochaero. Space
3. Tangent techtronix.com
4. Mypayg.com
5. Vivacityfashion.com

Due to a malware attach the hosting services were down from september 10th to september 17th as a result my websites, blog pages, my official email communication for each of the domain...
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M
Mukeshji
from Patna, Bihar
Sep 18, 2018
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worst web hosting service

Address: Patna, Bihar, 800025

Bigrock is the worst organization, i have ever seen.

I have never seen such irresponsible and untrained technical support as i have faced with bigrock. It's a very bad experience with big rock. More than 10 days gone, but their technical team is not able to find the solution.

Only fake updates are mentioned on forum dashboard.
They have updated, "majority of websites has restored" but asking about name...
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N
narekuma86
from Delhi, Delhi
Sep 12, 2018
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bigrock is no.1 irresponsible company —

Address: New Delhi, Delhi, 110045

No.1 fraud and irresponsible company... There is no communication and system was down for last 3 days (10th sep 18 to 12th sep 18 as of now) whenever you ask & complaint they simply say — we currently do not have any eta but understanding the criticality of the issue our engineers are working on getting this fixed as soon as possible. But nothing was happend because of that i am liable to pay for fine & penalty to customs because of the...
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R
rezaladak
Aug 5, 2018
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wrong terms and conditions refunds slow servers

Website: Bigrock.in

Ref helpdesk ticket number
[brsales #xyk[protected]]: refund
Dated 31 july 2018

I got a vps server (Usa) from bigrock on 8/july/2018 after reading the terms and conditions check attachment. After trying for few days i cancelled the vps on 30/july /2018 after 22 days of activation
Due to very substandard preformance.
1. Websites becoming unreachable for no reason for 10-30 minutes (This happened...
+1 photos
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I
Info Admin
from Hyderabad, Telangana
Jul 10, 2018
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worst support from bigrock

Address: Hyderabad, Andhra Pradesh, 500003
Website: BIGROCK

Hi was having a problem in hosting website as the server is creating an issue, I tried to call there toll free number they assist to call on support number which is [protected], this number is not working then I started ticket chat in their website since 5 min no one came online to chat or support us, for sales they are always available in call or chat not for support.

I request to new customer please see some alternative neither...
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S
Sonu Matta
from Delhi, Delhi
Jun 30, 2018
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domain transfer free one year renewal service not given

Address: New Delhi, Delhi, 110066
Website: www.bigrock.in

I have made a payment for domain transfer from third party to bigrock as i was aware that one year renewal comes within transfer cost. After one week of domain transfer i approached bigrock sales chat to further renew it for three years. On chat i got to know that i didn't received the one year complimentary renewal which comes with domain transfer since i transferred the domain within 45 days of renewing it. My biggest question is that i...
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A
ankit@13579
from Gurgaon, Haryana
Jun 7, 2018
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website server issue since last 7 th may

Address: 122003

Website- http://vivohealthcare.com
contact number -[protected]
email id - ankit.[protected]@vivohealthcare.com
page- http://vivohealthcare.com/skill-center.html

Ticket ID: YHC[protected]
Department: Web Hosting
Type: Domain / Website down
Status: Open

we are still facing issue since Bigrock server updated on 7th may 18. Before our site was perfectly working.
br...
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C
classicoperations
from Amritsar, Punjab
May 24, 2018
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regarding website web pages

Address: Chandigarh, Punjab, 160030

DOMAIN : CGOC.IN
COMPANY NAME ; CLASSIC BITUMEN
REGISTERED ID : [protected]@GMAIL.COM
REGISTERED NUMBER ; [protected]
CONCERNED PERSON : ROHIT ARORA

We already a Big Rock client since long, Last month on 6th April, 2018 we purchased the renewal hosting plan but due to non payment after quoted amount. Big rock has erased our hosting ticket. After so many follow ups with your company, Big Rock has...
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S
Sabuj Bhattacharya
from Kolkata, West Bengal
Apr 18, 2018
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after payment deleted my domain

Address: 700001

Dear team

How and why my domain is deleted after i create it just now. How did you do that when made payment of my domain then how did you delete my domain???

If this the policy of bigrock if yes then its ok if no please made a suitable solution for me i want mt domain back help me about that...

Regards
Sabuj bhattacharya
Mob : +91-[protected]...
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A
AnjitaIT Solutions
Feb 17, 2018
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transferred domain to bigrock dns does not work

Address: Mumbai City, Maharashtra, 400065

I have transferred my domain to big rock and updated mx record to map emails, its more than 15 days and there dns data doesn't reflect - my mails are not working, when ever i add data to dns, it goes to inactive record - i called their support team they mad it active from their end and still the records are not reflecting, tried to raise a ticket, tried connecting them now no is helping and they not even refunding my amount as their system...
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A
aftab gokak
from Pune, Maharashtra
Jan 3, 2018
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domain transfer and no service provided

Address: 411048

Recently i transferred domain to bigrock. I asked support team to configure it so that i can use the email service of my hosting.
But everyday support team is giving false promises that issue will be fixed today with lots of promises. Kept on cheating me and lost my business days.
I tried to escalate this issue and no reply.
They have very poor customer service.
Now i am stuck with bigrock for 2 months as i cannot...
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R
rajkumarggn
from Delhi, Delhi
Dec 18, 2017
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sold customer data

Address: Gurgaon, Haryana, 122001

Hi
I have purchased 1 domain from bigrock on 16 dec 2017 and since then, i have been constantly receiving unsolicited emails and calls form web developers who want to build my website and referring to the domains that i have booked through bigrock.

This is highly unprofessional, highly unethical, outright violation of my privacy by your company and i am going to make this issue public to let others know that they should...
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D
[email protected]
Dec 6, 2017
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domain hosting auto renewal without notice

Website: www.bigrock.com

I have domain hanumantemplemadhupur.com with bigrock. This was set as auto renewal. As per this process, i should get sms information about auto renewal one week prior of renewal. But i have not received any information. I got sms when renewal is completed.

I have complained this to bigrock to refund money but they are refusing it.
I want my renewal money back.

Please help....
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R
roshanlobo26
from Bengaluru, Karnataka
Dec 2, 2017
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Resolved

bigrock is 3rd class customer support

Address: Bangalore, Karnataka, 560016
Website: broadbandbangalore.in

I have received below mail and sent my id proof and address proof still there is no revert form them

Please note, as per icann, it is mandatory to update accurate whois details. The whois details of the domain 'broadbandbangalore.in' are inaccurate.

For unsuspension, kindly provide us with the following documents, post receipt of which, we will take necessary steps.
1. Proof of incorporation
2....
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W
web1goigi
from Ranchi, Jharkhand
Nov 4, 2017
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ssl is not installed for goigi.com for the last 10 days

Address: 713208
Website: goigi.com

Hi,

We have renewed the ssl for goigi.com, issued the certificate, followed bigrock support team instruction. But nothing happend. For the last 10 days, bigrock is not able to resolve the ssl issue of goigi.com.

Neither their senior tech team is able to handle this problem. Their support chat is not opening. Through call they are not assisting.

Our support ticket id is #mha[protected]...
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J
Joke Er
from Bengaluru, Karnataka
Oct 16, 2017
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nothing works. don't waste your money

Address: 560100

I purchased hosting space and domain name. I have set my website on wordpress. Even after lot of setup and configuration, the site doesn't work.

Its been already close to a year, i have never been able to get my site to work and the big rock always plays jugad with you. They never solve problems.

Customer service has been too bad. And technical support guys are worst people. They just say they did something and...
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D
DesiCitizen
from Mumbai, Maharashtra
Oct 11, 2017
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careless, inexperienced, foolish customer care executives

Address: 560030

Bunch of fools working in the company. I wonder if anybody know their job well.

Unable to solve simple issues. Customer care team is too slow and lethargic.

Very poor communication and problem skills.

Do not waste your time and money with bigrock. They do not provide 24/7 support as mentioned in the website. They typically work from 10am to 7pm.

They close tickets without resolving...
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C
chirag31.03
from Lucknow, Uttar Pradesh
Oct 8, 2017
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website builder tool : a fake tool

Since the day i had brought website builder it was a nightmare, again and again i had raised the issue to support, but no correspondence from there side. I was told after 5 days of regular calling by the support center person to "go to web designer and solve the query, we are helpless to do anything". It means they are make wrong claim of to design your own website. And was even told to cancel order, my query was that when i am adding a horizontal...
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S
Suman Pingme
from Mumbai, Maharashtra
Jul 13, 2017
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It will be big mistake if you get in bigrock..

Address: Pune, Maharashtra, 411014
Website: bigrock

I have purchased a domain and web hosting paying more than what i saw in godaddy.. These guys promised manythings before i pay! After that no response as wordpress and drupal is a free for the package i took and later. After payment it says.. You need to purchase.. Wordpress.. Such a fraud... Company.. Nobody responds after you made purchase.. And i took 30day money back plan.. Now when you go for deleting the domain.. It says you need to...
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A
Ami Dabs
from Gorakhpur, Uttar Pradesh
May 23, 2017
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Very unprofessional company big rock

Address: 110070
Website: perthairportpickup.com.au

Well i am using bigrock services last 5 years but last 6 months i am facing a lots of problem with BIGROCK. Their executives won't reply you properly and even they are not able to resolve the problem.

Last time their team were not able to resolve email issue for more than a month and at last i shifted my domain to godaddy and now it's working fine.

Again last 10 days one of my website, which has a form is hosted...
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