Bigbasket.com — Amount not refunded and bad customer service

Address:

Madhurawada

I'm koyilada Bharath Kumar from vizag, my pH number is [protected]. On March 13 th I placed an order at 8:59 am it was shown in app that it will be delivered in 30 min at 9:29 am
After placing the order I went to rest room I heard a call .after seeing at 9:16 am I tired to check the call and at the same I received a message that my order is cancelled and amount will be refunded in 24 hrs.
I called the cc team and enquired why order is cancelled.they took local manager and delivery person on call, while team is on call with me knowing that delivery person talked rude with me.he said without reaching the address from store he called me and when not answered he simply cancelled the order before 9:29am.
But till today I didn't received my amount.
I request you to send me mail all transaction details confirming that amount is refunded to me.