BigBasket.com Complaints & Reviews

Hi I recently bought items from Big Basket and it was COD. I did the payment through UPI and the scanner was given by the delivery guy and the payment was successful atmy end. After some time the customer executive calls and informs me that the payment is not reflected at our end and so pay using cash.
Although this was hard to believe, I believed them and made the payment through cash as it was promised that I would receive the amount...

On 22.03.22 I recharged my Big basket wallet with Rs.5000/- through my debit card, the amount got deducted and I received a message that Rs.5000/- was spent at One97 Communication L New Delhi, but the amount wasn't credited at my Big basket wallet. This is a huge amount and I need a resolve on this ASAP, how can 5k get deducted from my a/c and the wallet shows empty, the consumer care of big basket did not help either.
Need assistance,...

, hello
Sub:My order no. BB[protected] dtd 15th March 2022 for Rs. 216.74

I would like to bring to your notice that the above mentioned order was not delivered to me and was delivered somewhere else. I called the customer support twice and they told me that the money will be refunded. I am yet to receive it. I also have written to the customer service and there is no reply

Again today when I ordered items...

Today, on 18.03.2022, I have received only 6 packets of AMUL GOLD milk (each of 500 ml) against an ordered quantity of 7 packets. This has happened twice very recently. Upon reaching out to the customer care of the company, the executive assured of getting the shortfall quantity delivered in next 60 minutes max but never turned up, instead they had refunded the corresponding amount in the wallet. Today, being a festival (HOLI) in northern...

On 1 Feb 2022 Rs 1308 got debited from my Bank account for Big Basket order through Paytm. But Big Basket showed Payment failed. This amount was neither credited to Paytm wallet nor has the amount reversed back into my account. Both Paytm and my IOB (my Bank Account) have confirmed that this amount has been credited to Big Basket but Big Basket showed payment failed to me and I had to make another payment for my order. Big Basket has told...

The item we ordered was not delivered (Chings Secret Chowmein Hakka Noodles Masala 5 quantity). Order ID DX-MHO [protected]...

Order id : EXN[protected][protected] and order id : EXN[protected][protected] not delivered. I am bbstar member which entitles me guarantee delivery slot but bigbasket failed to deliver and are not ready to provide me acceptable resolution. After raising multiple escalation almost 5 times still bigbasket is not ready to talk or help me just ignored me . I such cases bbstar membership is not useful and it is not honored causing me stress to follow...

I was called by a Big basket daily person mentioning the amount I recharged on which day and asked to apply a coupon code for getting 5 days milk free and also a big basket bag and 1 kg onions on the first day of milk delivery Sunday 27th February 2022. The milk came but no bag or onions. When tried to contact the person the number was busy (the person had blocked). When contacted the big basket support they said the offer of the bag was...

I had ordered 2 boxes of blue berries and they were totally bad...

A week ago i have placed an order at the time of order there were many items of less price and when i received the order there were less items of highly priced
for example: 1kg banana of 26 become 53 for 1.03 kg such a drastic change
why so much fluctuations 5-6 items of mine were not reached to me
in simple they deliverd lesser item of high price and shown fake discounts
because i trust tata products thats why...

I ordered a ragi seed/grain organic but when I open the packet of 2 kg, it was pesticides protection and it was smelling even after multiple wash. Bigbasket does not have quality control for organic or non organic. Government should also do the audit for these products. They are selling with organic tag but not a certified product...

Please product return...

Hi today I got delivery of my products... purchased amul pure milk cheese cubes 1kg box...it was opened and insted of 40 cubes...there are only 36 cubes...is this your service?...

Hello Bigbasket
My order Number is MVDO[protected] and NJMVDO[protected] amounting to rupees 1212.
I have won a spin game and i was rewarded rupees 100 off on order of 1200 for which i ordered amount of 1200 today.
below is screenshot for your reference.
image.png
Now for the order mentioned above i tried to add this coupen in all possible ways but it kept saying invalid. I am not sure why...

My order no - MNOO[protected]

It is with disdain and very regretfully to inform you that the quality of all the leafy vegetables sent by you in response to my order are of the poorest quality and not fit for use.I had to throw away the entire lot of Bathua, Methi, Palak and Sarso leaf vegetable.The Bananna are hard like a rock and can not be consumed in the next 10 days at least.

I feel cheated by you and...

This is the second time I received such bad quality produce.

I ordered Togari Bele yesterday. Not only are the pods dry they have fungus on them.

I feel the teams on the ground are not doing their job. In the recent months most of the vegetables fruits are not BB standard at all.

I buy from BB so I don't have to clean or worry about quality. In fact I stopped buying fruits from BB. I think I will...

I am an user of Bigbasket since 2015, started my taking service of bigbasket in Pune and now availing in Faridabad (Delhi/NCR). Since then I was happy with the delivery part of your services, as always delivered in the scheduled slot.

But I was saddened with the order EXN-[protected][protected] placed on 06.01.2022, the order was scheduled for delivery on 08.01.2021 between 11 AM- 01 PM. my concerns are as below:

1....

My redund not yet credited to the source, they seem to have initiated the refund on 24 dec and now 12 jan the refund is not credited??
Transaction amount was of 1246 rs,

Seriously pathetic company, fraudster, fake...

Hi

We placed an order with big basket on jan 10th 2022..The order was delivered around 8pm in the night... The delivery guy my god he was so impatient and rude to my parents who came to collect the order... He is just yelling at my mother when she told she doesnt have online payment facility and would pay by cash... Later i came and asked what is his problem... Then he told we have to do online payment... I told ok i will do.....

I don't expect this service from Big Basket as this has happened before as well.

I spoke to Kripali Hedau, Hemlata G and Pratik on my order to be delivered today at the 10.30 - 12.30 slot.

There was one issue with my address as the apartment name was missing and the rest details were there but there was also an additional address with all the details to refer to. I asked Big Basket to fix it last time when...