BigBasket.com Complaints & Reviews

People are made to work with high pressure and top level managers are too bad to the 2 wheeler delivery men's.. I'm talking behalf of a delivery person who is one of my friend..

I had ordered grocery items from bbdaily application and recharged money with 5091 amount.. But all the ordered were always undelivered.. I tried to order multiple times and thinking i can use my wallet amount but they are not refunding my money to my source account and showing false status of items as delivered of above inr900 amount. Everytime i am calling their executive they are responding it'll be taken care in next 48 hours but 48 hrs never happens. My money is stuck from april 1st week.

I have credited 368/- on 23/03/20 to big basket daily wallet and placed order for 28/03/20. But due to lockdown they have not supplied orders. Also presently they are unable to supply orders. I asked for wallet balance to be credited back to the source bank account on 08/04/20 and they accepted but not crediting 368/- back. Phone no. [protected], mail id - [protected]@yahoo.com. Unable to take photos of chat with customer care

From march 2020 iam facing delivery issue with bbdaily. Regularly complaining through their chat service but issue not resolved. Sent mail also to [protected]@bigbasket.com but no response. Every day they debit my account but do not deliver my requirement. They ask me to wait till 10am but no delivery done and when complaint raised they will refund. The same practice going on regularly. Request to resolve the issue and arrange for smooth delivery or cancel my account and arrange for total wallet balance refund.
Complaints raised from 24.04.2020 #[protected], #[protected] and 25.04.2020 #[protected].

My order No -MMO[protected].
Payment deducted (Rs.4493)but didn't deliver my grocery items. Please look into this matter.

For my March 2020 order, big basket delayed the delivery. So I had to cancel. Still they charged me 30 rs cancellation.
The order number is MMO[protected]
The order was placed on 20th March.

The customer service doesn’t reply.

Hello team

This is so unprofessional... This is the second time i am facing delivery issue.

There 2 issues which i want to highlight -

1) today on 24-april i ordered few food items - curd, milk, cheese slice and rawa/sooji
Recieved the order but instead of rawa, roce flour has been delivered, which i don't require

Either change the order or refund tje remaining amount. Sooji is for 53 and rice flour is for 28

2) on 16 april, i ordered few food item's, among that, maggies was not there... So i raised request for refund of rs. 69/-, which i recieved, but next 2 days (17april, 18april) they deducted the amount of buffalo chitale milk which i didn't even subscribed and also not delivered.. And when i asked for refund they were very rude.
I need the refund of rs.56/- (2 days milk)

This is so so carelessness and unprofessional behaviour... Unnecessary deduction of money is happening. Please do the needful
Attaching the screenshots for reference

Today milk was not delivered, on chat box no proper reply was coming.
Later when i wrote a mail, response received saying money will be refunded.
My concern is as on 16th april 20, my wallet balance was rs.1087, after that we have taken milk only for 4 days which is around 200 only. Since today nothing is seen, all is showing balance zero. Kindly resolve this and retract all my data back in the app. This incident happened on 23.04.2020

They haven't refunded my entire amount and they aren't willing to refund it back to my bank either. My money is stuck with them and they keep taking money off of my wallet without reasons. I had placed an order. They canceled it. They should've refunded 911 rupees entire amount. Instead they took 184 rupees out of my wallet without reasons.

My order no is :dear customer,

We regret that, due to unforeseen circumstances your order # dx-mco[protected] scheduled for delivery in wed 22nd april is cancelled. Rs.911.0 is credited to your bb wallet. However, we will debit your wallet and initiate a refund to your source account shortly.

Thank you,
Bigbasket.com

Placed an order on 10.04.2020 for 1 Kg Basmati Rice. It was to be delivered on 18.04.2020. It was not delivered but shown as delivered and money deducted from wallet. No action taken in spite of several chatting and several emails. 6 days have past. Really frustrated writing emails. For each email they create a new service request number. Hopeless customer care.

I am a user of supr daily, due to movements restrictions they are unable to deliver hence I subscribed for milk from bbdaily, just because I have hanged a supr daily bag despite of several complaints raised with them they refuse to put the milk packet in the bag, they just throw it dirtyly, n make the product unfit for consumption.

Deepak Mehra
Mob. [protected]
Email ID - [protected]@gmail.com.

Dear sir,
We made the payment on 11 April 20, behalf of my big basket order payment debited in my account on same day but due server problem initiate in merchant account on 13 April. My banker said payment transfer on merchant account already. I am following up for last 10 days already few mail sent in big basket mail I'd but one one can resolute my query ...

It's a mother [censored]er app, don't use, wrost customer service please boycott big basket

Online order was booked on 17.4.20 for groceries, food items and vegetables, but delivered on 20.4.20. One of the items was bread packet. Bigbasket delivered one packet of fresho whole wheat bread (Own brand of bigbasket) on 20.4.20 but the valid date is 19.4.20 with manufacturing date as 16.4.20.in fact, in our feedback on delivery of the order yesterday, the bad quality of the bread delivered (Turned into pieces) was reported together with our complaints on quality of other products but no response is received from them so far.
While compensating for the loss suffered by us, we request to take stern action against bigbasket for their sheer irreponsibility in showing negligence for delivering edible product which could have caused a serious health hazard to the consumer.
Action taken may be informed to [protected]@gmail.com.

In the beginning of lockdown i have tried to order ration for which the transaction was accepted and suddenly cannot deliver the items due to lockdown imposed. Since then i have been waiting for next slot to be available which never happened for 2 weeks. And i have since been checking everyday for available slot. Finally today we got 1 slot available and tried to order the rations for the amount in the wallet. When checking out i found out that all the money in the wallet (Which is rs.1079 from 1500) have been taken out without my consent. I only came to know this because they were charging more during checkout. Which they should be deducting from the wallet that i have already paid last time. What service is this? Utterly disappointed. Have been loyal customer for more than 2 years now and they betrayed badly. I have even subscribed for a bb star so that i could get priority in deliver but instead they played badly.

Ref. Big basket order confirmation no. DX-MHO[protected]. Delivery slot 21st April 2020 between 9am to 12 pm . Order amount Rs 5810.96.

I have seen that the people in big basket daily are really unprofessional and unethical by not delivering the product, not responding to customer calls. It is getting deducted even if the product is not delivered.

Customer care personals not providing the delivery executive contact details, and they are telling lies with out delivering the products

I request you to kindly solve the my issue as early as possible

M v chary
[protected]

Dear sir below is the reproduction of my email correspondence with your company since 14 april and there had not been any response. I also tried to call helpline number of times but after initial recorded message, i keep waiting and after that it get disconnected.
Quote"
Dear sir,

Please refer my below email for which reply still awaited.

I placed order from my phone app (Mobile number: +91 -[protected]) following and i am mentioning with details below:

Sl item description/ status shown on mobile apl / actual status / remarks
1 masti dahi 400 g pouch – two (Total cost rs. 54) / delivered / not delivered/ no refund received in my wallet
2 butter milk chaas polypack – two (Total cost rs. 24)/ delivered/ not delivered/ no refund received in my wallet
3 lassi 200 ml /returned/ not received/ refunded in my wallet
4 instant coffee – gold 50g bottle/ returned /not received/ refunded in my wallet
5 tea natural care 250 g/ returned /not received /refunded in my wallet

You are kindly requested to refund the amount for the items which have not been delivered. I personally along with building manager checked at our building reception where more than 25 orders were delivered on 14 april as per flat numbers but none was received for b-609.

Thanks and rgds
Cdr. Bs rainu (Retd.)
Mob + whatsapp: (+91) [protected]

From: bhupinder singh rainu
Sent: 14 april 2020 08:54
To: [protected]@bigbasket.com
Subject: non delivery of order for mob [protected]

Dear sir,

My order was placed on for 14 april and showing that two items are delivered today morning but i did not receive it and three items still pending for delivery. Can you update to whom they delivered. I checked with our building reception and they said now hing is received for our flat from big-basket. Kindly give us details as whom items have been delivered
—
Cdr. Bs rainu (Retd.)
Gmail account

I ordered gokul buffalo milk 1 leters, amul masti dahi 400 gm on 18/april/2020.

and paid the money, but both items was not delivered and marked as delivered and when I call there customer care they told with in 24 hrs my money will be refunded, still today on 20/04/2020 no refund is given.

It is very difficult to get the call to there customer care number [protected], [protected]. in both number it very difficult to get them.

they only accepting prepaid order only.

Please check and refund the money, otherwise i shall take legal action on it.

Please beware of fake sale from bb daily.

Thanks
Regards
Ashok Kandoi

I have subscribed for Akshaykalpa slim milk. 2 packets

I receive one packet of the same on 20th April. The second packet sent was a different one. Fresho Organic Cow milk.

My complaint is that the packet used looks old and reused. The use by date on the packet is also faded and not visible.
I suspect an adulteration here!!