BigBasket.com Complaints & Reviews

It's a mother [censored]er app, don't use, wrost customer service please boycott big basket...

Online order was booked on 17.4.20 for groceries, food items and vegetables, but delivered on 20.4.20. One of the items was bread packet. Bigbasket delivered one packet of fresho whole wheat bread (Own brand of bigbasket) on 20.4.20 but the valid date is 19.4.20 with manufacturing date as 16.4.20.in fact, in our feedback on delivery of the order yesterday, the bad quality of the bread delivered (Turned into pieces) was reported together with...

In the beginning of lockdown i have tried to order ration for which the transaction was accepted and suddenly cannot deliver the items due to lockdown imposed. Since then i have been waiting for next slot to be available which never happened for 2 weeks. And i have since been checking everyday for available slot. Finally today we got 1 slot available and tried to order the rations for the amount in the wallet. When checking out i found out...

Ref. Big basket order confirmation no. DX-MHO[protected]. Delivery slot 21st April 2020 between 9am to 12 pm . Order amount Rs 5810.96....

I have seen that the people in big basket daily are really unprofessional and unethical by not delivering the product, not responding to customer calls. It is getting deducted even if the product is not delivered.

Customer care personals not providing the delivery executive contact details, and they are telling lies with out delivering the products

I request you to kindly solve the my issue as early as possible...

Dear sir below is the reproduction of my email correspondence with your company since 14 april and there had not been any response. I also tried to call helpline number of times but after initial recorded message, i keep waiting and after that it get disconnected.
Quote"
Dear sir,

Please refer my below email for which reply still awaited.

I placed order from my phone app (Mobile number: +91 -[protected])...

I ordered gokul buffalo milk 1 leters, amul masti dahi 400 gm on 18/april/2020.

and paid the money, but both items was not delivered and marked as delivered and when I call there customer care they told with in 24 hrs my money will be refunded, still today on 20/04/2020 no refund is given.

It is very difficult to get the call to there customer care number [protected], [protected]. in both number it very difficult...

I have subscribed for Akshaykalpa slim milk. 2 packets

I receive one packet of the same on 20th April. The second packet sent was a different one. Fresho Organic Cow milk.

My complaint is that the packet used looks old and reused. The use by date on the packet is also faded and not visible.
I suspect an adulteration here!!...

I have purched food items during lockdown from bigbasket alsong with eggs on 17th april 2020. J purched 24 egges and yesterday night we had it along with rice. While having the egg, we had a serious suapect about quality of egg. However since it is from bigbasket we trusted. Today morning follwing checked and found.

1. While shaking egg, we can hear sound
2. Eggs were not goin under the water while keeping on a mug of...

Repetitively harassing and torturing me by deducting money from wallet and not delivering milk by Bbdaily people.

Please help me .Can be reachable at [protected]...

Hii,
I am nikki sharma. Few days before i order some groceries from big basket but due to lockdown the item not delivered and the amount of item are debited to my bb wallet and after this the money deducted from my bb wallet without any information. And them i need some groceries i check my bb wallet there is no money. I talk to customer care there is no suitable response. They said in 7 to 9 days the money was back but after days...

Bbdaily customer care not respond the compliant since 2 apr 2020. This month i subscribed 500 ml milk from 1 apr today 19 apr during 19 days they have not delivered milk 8 days. Their application always shows delivered i write the email when it's not delivered but no reply. They are not refund the money to me. All my money has locked in their wallet. The are not delivered any order and not refund the money....

Read as below:

Hari & team,

This is my 3rd mail to you all. Its now 10.55 am and the order is still not delivered to security nor at my doorstep. Go through the mail trail.

Am trying to contact on both the numbers provided on the app. No one picks up. Nor their is a response to chat for now 1.5 hours approximately.

Absolute cheating. I curse you and your team that this kind of attitude...

I have seen that the people in big basket daily are really unprofessional and unethical by not delivering the product, not responding to customer calls. This has been for long time and no change in their behaviour and attitude as money has come to their wallet and it is getting deducted even if the product is not delivered.

Please help.
Contact me @ [protected]...

Order cancellation reasons does not have option of bigbasket issue.

All options are related to user failure to get order.
If you choose any, it is chargeable....

I got rotten/spoiled cabbage from big basket and the very same day (i.e on 17th April 2020)
And they supposed the replace on 18th yet no one came....

Bbdaily is not delivering milk but detecting money saying it is delivered already. We have taken bbdaily milk subscription. Though our society allows doorstep delivery bbdaily suddenly sent a message stating that as per society rules we will deliver the items at security gate only. And they have deducted money saying that milk was delivered. But there was no delivery at security gate as well. No one is responding at the customer care phone...

Order id :[protected]

Hi, i was chasing bigbasket every 2 hours on the day delivery was supposed to happen i. E. 15 april.

I also followed up thrice on 16th.

I also followed up thrice on 17th.

Now on 18 april, they did not grant me refund, saying that the order is past 48 hours. It was deliberately done to earn money using unenthical way. Please reply....

I had ordered few essential commodities from big basket on 15th april 2020 at 10:26 am worth rs 4952.54 with order no - mnofo[protected] and got the confirmation that the order will be delivered between 06:30 am - 08:30 pm.
On morning at 08:09 am on 17th april 2020, i got a call from the bigbasket delivery man from the mobile no [protected] and he confirmed the address and said that order will be delivered at about 08:00 pm.br...

From my mobile number [protected] i placed order no. A-mmoo[protected] of rs.2758/ around 28-mar (Date is not showing anymore in my mobile app). Big basket has neither delivered it nor refunded the amount back to me. Complaints to their customer care have been raised many times under ticket numbers #[protected], #[protected] and #[protected] but no action has been taken yet and now they have disabled option to enter any more message to...