BigBasket.com Complaints & Reviews

The code used to get a paytm cashback was not clear on where the code had to be inputted in order to get the cashback. It just said use at checkout but whether to be used on the big basket app or on the paytm app was not clear. Finally i spent the money with big basket unable to use the code. When i called customer service to complain about this, they said they were very sorry but could not resolve this. As a merchant who is offering the cashback and when all criteria's were met, i think a merchant should have means of resolving such issues.

Big basket delivery boy subhash shankar and customer care boy vijraj

I feel very pity to inform this. This is not the first time i have faced this issue with big basket.

Both people are not able to resolve order placed issues.

They have changed time slots but still not placed my order

Today, end of the day, you are not able to resolved my issue so i can complaint in the consumer department...

Big basket delivery boy subhash shankar and customer care boy vijraj

I feel very pity to inform this. This is not the first time i have faced this issue with big basket.

Both people are not able to resolve order placed issues.

They have changed time slots but still not placed my order

Today, end of the day, you are not able to resolved my issue so i can complaint in the consumer department.

Dear bigbasket, i had heard through various sources that the delivery from bigbasket is good and the products delivered are fresh. However, to my disappointment my delivery order no blkfvo[protected], was delivered in time but the ice cream buckets delviered were half empty and the manufacture date was may 2017. How can a fresh item like ice cream delivery on 29.12.2017 was produced in may 2017??? 7 months...

Please take necessary action, else me any my family shall never ever order any item from bigbasket

I am a regular with big basket. I loved to transact and scored their service a stellar rating as i ordered (On 24/12/2017) my most recent delivery request of christmas cake and some sweet and puffs for the folks housekeeping my bunglow in our absence in jubilee hills, hyderabad, telengana. Out of the three items ordered the puff order was cancelled due to unavailability (Very un-bb like, normally 'out of stock' is indicated); the packet of tiffany toffee arrived on 25th dec'17 around the later part of the expected delivery schedule (5-7:30pm). The christmas cake has not been delivered till now
Mr. Lala

Last weeks it was eggs tray on discount and I placed Bigbasket order for eggs tray...but to my shock, rotten eggs weer delivered by bigbasket..
See picture attached.

I need advice on how can I take this serious issue to Indian Govt or food authorities..

I will never shop from bigbasket...they do not do any quality check.

It could have been lethal for my health..
But i saw it and threw all eggs to waste

Order number -
Mbo[protected]
Mbo[protected]

Both of the above mentioned orders, i had initiated the payment through paytm and the amount was credited in paytm, post that in bigbasekt page, i get an error saying 'your payment was not successful '.

When i requested customer care to check, they say, they cannot do anything about it.

I have ended up paying twice for the same orders for no reason.

I have purchased grocery through big basket on last week of october 2017 for which extra amount 942 was charged on my bill which was not yet refunded even after raising customer complaint ticket no:[protected]
Multiple remainder emails were sent and they cheated saying amount will be refunded. Not replying to email any more. It’s been already two months and still amount not refunded. Need to get my amount refunded at the earliest

Avocado fruits supplied is not of good quality.
Not suitable for eating.

Pls arrange to send fresh fruit or send us the refund.
Awaiting your response
Sudhir kumar
A-1/12, rana pratap bagh, delhi-110007
[protected]

Hlo bigbasket I didn't received cashback from pytm .As per your scheme I can shopping Rs 1546 and get Rs150 cashback via pytm .I can remind you at least 8, 9 times but didn't solve my problem. I can shopping 30 Nov 2017 at 11:55 completed.your reprsentive says Ke aapka cashback as jyga pytm Ka issue chal RHA h don't worry aapka cashback as jyga .I am very dissatisfied .so solve my problem. I sure from bigbisket did solve my problem.Thanks

My order mnoo[protected] on 5th dec

I ordered on 18:20 with service promised to deliver within 3 hours，and at 20:29 i missed one call from the call center，i thought maybe my delivery reached then i came to my gate immediately on 20:30，but no one there at my gate，and my order was canceled by bb side. I then called back，bb person online told me the delivery boy was at my gate but couldn't contact with me so they cancel my order. But it was a lie because i have gate security of my own they told me no one ever visited my house. And i didn't get any call from the delivery boy. So i told bb call center i was at my gate and the delivery person was not there. Then he told me he would reach in 5 minutes. But after 10 minutes no one reached，i then complained to your call center，they again told me my delivery would reach within 15 minutes. And i waited for 20 minutes still no one.

And then my order was replaced to deliver on 6th dec，and some good was out of stock，which made me really angry

I already stop to use bigbasket service again and don't want any order now，but i think this time the delivery person and its call center service person should be punished because they are lying to customer

Hi..
The duck egg which i received in my last order is old and spoiled.. I had to through it.. As it had a bad smell.. So cant claim for a return...
Last time also i had complained and sent a feed back. That the leaf (Lettuce, loloroso) item and banana stem which i received were not fresh.. But did not receive a reply from your side..
Hope this time something happens

Rs 1586 paid thru debit card for bb items on nov 25, 2017.
Customer id mnofvo[protected].
Amount debited from my axis bank 25/11/2017.
Due to wrong application of discount scheme by bb it cancels my transaction. Promises refund in 24 hours.
Rs 1586 i paid is neither in my bb wallet nor in my bank account till date, 30 november2017.
Not even a sms from bb on the refund and timeline till date.
My mail to customer care have also not been addressed.

I placed order on 17nov17 and on delivery card swiped twice but payment not done. 1250 amount deducted but not credited in bank account. Its been 12 days stil no reversal done. Mailed to customer care but no response received. I am a regular customer and this kind of response is not acceptable..
Big basket is cheating its regular customers.
Kindly check at your end and get my amount back.

My account got deactivated on big basket site not sure why and how.
I have balance in there for 500 buck and customer care seems to be ignoring request for account activation nor they are giving any proper reply.

I need my account balance back, if they have no intentions of activating my account again.

I have raised the concern ticket#[protected] and email id : bharat.[protected]@gmail.com on bigbasket but no closure...

I received a pack of 10 fake plastics eggs named fresho eggs packed by tanuj roshi poultry and delivered by bigbasket. The egg shell after boiling feels sticky and the inner lining of egg is so visible and hard which gives me a feel of plastic on touching. The yolk too is not properly slicing and gets to the corner of egg after boiling it and there is no odour i can smell from egg.

Order no. :dx-mdo[protected]
Invoice no: mdi[protected]

I had placed an order on october 28. The order number is - wco[protected]. However i received the stuff but the amount of rs.666/- has been deducted twice. I got a reply from big basket saying i ll be getting the refund amount with in 7-8 business days. But still now i haven't received the amount not a reply from big basket. Kindly let me know the status.

Bigbasket delivered wrong product to me in my last order on 27-oct-17.

I requested delivery boy to deliver next day and he denied.

Then i had to purchase product outside in market at other store. I had to pay extra money for the same.

I have done escalation to bb but no resolution yet. Very poor customer service.

I need compensation for non delivered product. Pls help

3.11.17
We ordered fruits online. On COD.
But, due to some issue, did not have cash when the items reached.
When asked for online payment, the delivery guy refused.
He was told that will get money from someone. brought 500rs note.
Then he said that he did not have change, so wanted me to run again to get change.
When I refused, he asked me to pay online!!
If Online was available, why did he waste my time and energy, specially when I was down with fever.

We received a gift pack of orange on 25.10.17. To our surprise we found all oranges are rotten when we opened the pack today. This is something unexpected of Big Basket.
Order no. MKOO[protected]
INVOICE NO. MKOI[protected]
Can we expect a new gift pack of orange?
In fact we are regular customer. We have recommended Big Basket to our friends and relatives about your quality products. We are sure that Big basket will keep up its reputation by offering a new gift pack of fresh orange free of charge.