BigBasket.com Complaints & Reviews

I raised on complaint on big basket customer care on 7 th march 2018 about having a negative balance of inr 562 in my account. After trying to reach their customer service for several days i finally get an answer from them saying i did not pay for the order. I had selected for cash on delivery and had paid in cash to the delivery guy. However they say i did not pay. This is clearly cheating the customer. Even after paying i am being told that i did not pay. Dont they check or verify with their delivery guys. Since 7th march i have been trying to reach out to them. I keep waiting for hours for them to assign an agent to help me. When i finally give up they assign an agent who waits for a minute and closes. Today somehow i got one agent who just left the conversation the moment i started complaining. This is a very pathetic customer service from big basket. Their calling facility doesnt work. Only way to reach out to them is via chat which is useless.

I have given order some items along with "Santoor body lotion light moisturising twin pack 250 ml" on 26th Feb, but I received only one bottle. I logged complaint after receiving items when giving rating but till now no response from your side. Today I called customer care service number. The representative is telling there is not mentioned as twin pack in my order, but I have received delivery statement also and on that clearly written as "twin pack" so please give proper response.

My order was suppose to be delivered in 90 mins. The customer service agent called that the delivery agent was not able to locate. I have given him direction and he came to my building and left saying I could not be connected. The order is cancelled. I chatted with the agent and that is another pain. The agent was not trained. He disconnected.
I want compensation for this harrasment.

On 03/03/2018 i have ordered vegetables through your bigbasket.com website. the same was delivered by kottur gardens, Adyar branch on 04/03/2018 by 6 pm. The above was my very first order to bigbasket. Today i.e on 05/03/2018 when i opened one lettuce packet, to my utter shock i found one dead lizard between the leaves. On seeing this i have become mentally disturbed and a phobia has set in that i am not able to eat anything from morning. Sorry to say that it is a shame on your part to deliver without verifying. and it is very much clear that you are supplying items preserved in cold storage which is very old. My first order has fatally became the last order.

Two instance of total lack of respect to customers time and money from big basket. Multiple issues on these orders. Big basket was never bothered about this though.

1. Order placed and never delivered on time, after waiting for the promised slot (7am - 9.30 am slot and big basket updated me at around 10am), big basket mentioned that it will be delayed to a later slot. Same thing repeated for next slot and it was moved to next day!!!
2. Ordered item was never delivered and big basket updated order without any update and also not sure about the amount they credited.
3. Item was in the order list but never delivered. The delivery person mentioned that it was informed to me, but bigbasket never informed and when i called big basket, they did not know about this.
4. Bad quality item delivered and even after return of the item, big basket did not bother to credit the amount or replace the item.
5. Wrong item delivered and never replaced the item on time. I asked them not to credit the amount to my wallet as big basket was more interested in customer money than providing service. And big basket happily took the money without any question.

For any of the above issues, big basket never bothered to call and they never replied with proper answers to any of the issues.

It is very clear that big basket does not have any respect to customers time or money.

My order #dx-mguo[protected] scheduled for delivery on thu 01 mar 2018 between 01:00 pm and 03:00. The transaction has failed but also the amount has deducted from my bank account. I have to cancel my order for the same because of the failure of transaction. Kindly requesting you to refund the whole amount in my bank account that has been deducted as soon as possible.

Thank you

Hi. I ordered some lettuce, which were delivered on time, but i found green insects inside the lettuce. It looked great on the exterior, but as i opened a few layers i saw the bugs. It was a very unpleasant experience. I would like to be assured it would never happen again. May i request you to add a customer review section on your app, so i can see ratings while buying? It would be great. Thank you.

We are happy about the big basket service and promptness. But...!

Recently we ordered a banana leaf for ₨. 12 wherein the size was 1/6th of the size of normal leaf available in the market, also it was torn and folded in such a way as it was less than small plate.

I've no idea on what basis the person packed the banana leaf, it looked as if it was meant to feed cattle but no use for domestic purpose. This was the hurting experience which we had when buying this product from big basket.

It would be great if big basket associates in packing and delivering section to consider each product while packing and delivering as to be useful for the consumer when received by them.

Hilsa fish of 2.08kg was ordered along with other orders with reference[protected]. This was delivered on 16th feb at flat no. Nre 011 dlf new town heights action area iii kolkata 700135. The total value of the bill is rs 8592. The entire hilsa fish is stale and tastes bitter. Surprise that a portal of big basket stature supplying stale hilsa.

Trying to place my order since morning but failing to do so. All the items were removed automatically from my basket. Now i am unable to add even a single thing in the basket. Called the helpline but the agent had no answer to why this was happening. The agent asked me to log out and log back in. Have done that but as expected, i did no good. Big basket has bad customer service.
I want to place the order as soon as possible.

Hi,

This is murugan from chennai, i have ordered some vegtables and fruits in big basket online store, with order id for your refefence mco[protected]. They are delivered with worst quality also price tag applied too high compare invoice price. Regarding that i have spoken with the team but never take response to resolve the issues. They are simply acting quiet moment.

They are doing always like that..

Site name: bigbasket.com

Have attached expample snapshot for your reference.
My details:
Murugan p
Cont: +91 [protected]

Please do not hesitate to call me anytime...

I buy some home product from bigbasket wit SBI debit card it says it provides me a 10%cash back in 3 months but it's more than 3 months and still I didn't got it.
I call customer service they said that I didn't paid using SBI debit card...they said I used payu but I didn't...so please help me... cause I don't have any payu account so how can I pay using it

I didnt got any good response from custmor service excecutive ashwini and jaspal. I tried to contact them from 1.5 hour and my order got delivered 1.45 mins and then also i didnt got any good response from big basket excetutive.. Last they told me that you can take actions but all we cant say is we can apolise and no actions were taken against it by your excecutive.. My money got wasted as i ordered for my dinnr and as i received my order at 9:15 i had to take dinnr from outside. I want strict actions against it. My delivery slot was between 5 to 7:30 pm and i received my order at 9:15 pm

Dear sir,
I was ordering some food items from big basket of rs 1218 and i paid through airtel wallet. From my airtel wallet amount of rs 1218 debited but big basket did not receive the same payment.
I taught to both executive over phone, airtel executive telling that they have made the payment but big basket executive telling that they didn't receive the payment.
What shall i do at this juncture?
Please do needful.

Yesterday i was ordered some product from big basket it's clearly mention on my bill on there website that 10g maha much ã—20 units and i order 6 quantity but when i got my product i totally shocked that they gave me only 6 unit instead of giving me 20units 6 pouch i complain regarding this i email them coz they haven't pickup my phone so i m totally help less please help me and ask those # that where is my rest 114 units. I attached my bill as well as product just see it you are going to lough on it but this is ridiculous.

This is the second instance of the same incident. I had ordered chicken from big basket and it was supposed to be delivered today between 1:00 pm and 2:00 pm and guess what it's not yet delivered and when i checked the big basket app it shows delivered and they are not even refunding my money. They charged me for something which i have not even received and this has happened second time. Pathetic service big basket... Will never ever order from you again. This is ridiculous... U r cheaters.

Mera naam azizur rehman shaikh hai. Mai bandra hub mai second shift mai van boy ki post par thaa, muje kaam chore 1month 15days hochuke hai par ab tak meri payment nahi aayi. Mujse bandrahub me admin (Akshy nalavre), bandra hub ke manager (Abrar sir) aur hr (Sarina mam) be kaha thaa teri 17days ki payment january month mai aajayegi par abtak nahi aayi. Muje har roj yahi kaha jata hai kal take aa jayegi par abtak salary nahi aayi

The code used to get a paytm cashback was not clear on where the code had to be inputted in order to get the cashback. It just said use at checkout but whether to be used on the big basket app or on the paytm app was not clear. Finally i spent the money with big basket unable to use the code. When i called customer service to complain about this, they said they were very sorry but could not resolve this. As a merchant who is offering the cashback and when all criteria's were met, i think a merchant should have means of resolving such issues.

Big basket delivery boy subhash shankar and customer care boy vijraj

I feel very pity to inform this. This is not the first time i have faced this issue with big basket.

Both people are not able to resolve order placed issues.

They have changed time slots but still not placed my order

Today, end of the day, you are not able to resolved my issue so i can complaint in the consumer department...

Big basket delivery boy subhash shankar and customer care boy vijraj

I feel very pity to inform this. This is not the first time i have faced this issue with big basket.

Both people are not able to resolve order placed issues.

They have changed time slots but still not placed my order

Today, end of the day, you are not able to resolved my issue so i can complaint in the consumer department.