BigBasket.com Complaints & Reviews

Hi..
The duck egg which i received in my last order is old and spoiled.. I had to through it.. As it had a bad smell.. So cant claim for a return...
Last time also i had complained and sent a feed back. That the leaf (Lettuce, loloroso) item and banana stem which i received were not fresh.. But did not receive a reply from your side..
Hope this time something happens...

Rs 1586 paid thru debit card for bb items on nov 25, 2017.
Customer id mnofvo[protected].
Amount debited from my axis bank 25/11/2017.
Due to wrong application of discount scheme by bb it cancels my transaction. Promises refund in 24 hours.
Rs 1586 i paid is neither in my bb wallet nor in my bank account till date, 30 november2017.
Not even a sms from bb on the refund and timeline till date.
My...

I placed order on 17nov17 and on delivery card swiped twice but payment not done. 1250 amount deducted but not credited in bank account. Its been 12 days stil no reversal done. Mailed to customer care but no response received. I am a regular customer and this kind of response is not acceptable..
Big basket is cheating its regular customers.
Kindly check at your end and get my amount back....

My account got deactivated on big basket site not sure why and how.
I have balance in there for 500 buck and customer care seems to be ignoring request for account activation nor they are giving any proper reply.

I need my account balance back, if they have no intentions of activating my account again.

I have raised the concern ticket#[protected] and email id : bharat.[protected]@gmail.com on bigbasket but no closure...

I received a pack of 10 fake plastics eggs named fresho eggs packed by tanuj roshi poultry and delivered by bigbasket. The egg shell after boiling feels sticky and the inner lining of egg is so visible and hard which gives me a feel of plastic on touching. The yolk too is not properly slicing and gets to the corner of egg after boiling it and there is no odour i can smell from egg.

Order no. :dx-mdo[protected]
Invoice...

I had placed an order on october 28. The order number is - wco[protected]. However i received the stuff but the amount of rs.666/- has been deducted twice. I got a reply from big basket saying i ll be getting the refund amount with in 7-8 business days. But still now i haven't received the amount not a reply from big basket. Kindly let me know the status....

Bigbasket delivered wrong product to me in my last order on 27-oct-17.

I requested delivery boy to deliver next day and he denied.

Then i had to purchase product outside in market at other store. I had to pay extra money for the same.

I have done escalation to bb but no resolution yet. Very poor customer service.

I need compensation for non delivered product. Pls help...

3.11.17
We ordered fruits online. On COD.
But, due to some issue, did not have cash when the items reached.
When asked for online payment, the delivery guy refused.
He was told that will get money from someone. brought 500rs note.
Then he said that he did not have change, so wanted me to run again to get change.
When I refused, he asked me to pay online!!
If Online was available, why did he...

We received a gift pack of orange on 25.10.17. To our surprise we found all oranges are rotten when we opened the pack today. This is something unexpected of Big Basket.
Order no. MKOO[protected]
INVOICE NO. MKOI[protected]
Can we expect a new gift pack of orange?
In fact we are regular customer. We have recommended Big Basket to our friends and relatives about your quality products. We are sure that...

Pathetic service first of all!! For a working professional like me who has to plan for buying groceries and planning the delivery, i selected the slot 7-9:30am, it was not delivered. Called up cust serv four times, was put on hold for more than 10mins on one call, then one rep assured me it will be delivered on the same day in the evening. Not delivered. Then i changed my slot to morning for the next day. Not delivered. Then cust rep again...

We have been purchasing from big basket for a quite some time now.
The delivery service has been good.
But the products that have been packed is not monitored, we have got very raw chickoos and custard apples which did not ripe, rather gotten rotten and had to be thrown away. Peeled pomogranates was fermented and family felt very bad in front of our relatives.
Yesterday (Order no.[protected] we had spoiled rotten...

I had ordered american cream cheese and bagels.
The cream cheese box was broken and they also delivered chicken when i didn’t ordered it and we are vegetarians..
The box was broken and the cream cheese was coming out and probably contaminated with the plastic material of the box.
Very bad customer service and the product which was delivered was broken and not in tact in its container. I would not recommend bigbasket.com...

I have been using big basket for a while now and what i observe is their customer and delivery executives are rude and have no sense of talking to a customer. By chance if you are late by 10-15 mins (Considering bangalore traffic) they will ensure they call you thousand times even if you have requested for an additional time. They will literally threaten you on cancelling or rescheduling the order. Also food quality is bad. Fruits are never...

Horrible. I had ordered more then 3kg's of sweets on october 8th 2017 and had to be delivered by 16th october 2017. After numerous calls too, i get the same rubbish answers: sorry for the delay it will be delivered in a hour and our backward team will get back to you. My whole family and apartment orders from big basket. I will ensure that this is your last order. Now i will have to go and buy diwali sweets from else were and am not sure...

I ordered 2 kilos of basa fish frozen but i've received only one kilo! Ordered from big baskets neighbourhood store _ "my chicken and more" bangalore.

Pls refund the amount for the undelivered quantity.

While the big basket delivery, quality is good. The customer service, complaint resolution is very poor!

While the big basket delivery, quality is good. The customer service, complaint resolution...

There was 3 transaction happended from my visa debit card on sep 28. Which is according to them 2 failed tranasction and one successful.
But when checked in bank it was clearly shown that money has been deducted thrice.
After that we made a lot calls and requests they are not ready to refund our money. Even we have shared the nank statement screen shot also. But they are telling that not to expect anything....

Dear cs team,

My order was first placed on 4th october 8.30-11.30 pm. The delivery did not happen.

The delivery was rescheduled for 6th oct 9.30- 12.30 pm by big basket without checking my availability.

Due to this i had to stay back at home and miss 1st half of my office.
To my utter dismay the order on 6th oct again did not happen by 12.30 pm. I made multiple calls to customer support...

Date:4/10/2017
I ordered paneer today morning along with other products but the product (Paneer) i recieved is of september (11/9) which is quite old. Hence the paneer was not fresh.

As soon as i opened the packet i looked at the product it was not fresh and hence was not eatable. Whenever we order dairy product we expect that product delivered should be fresh. I understand we can use the product till 180 days but the...

Dear sir/mam,

I would like to bring to your notice that on sept-28th 2017, i had ordered some groceries on big basket website for which i have received two order numbers-
1) (Bbfo[protected]
2) (A-ebro[protected]

Firstly they delayed the order by one day saying that they will send fresh items and the next day a representative comes to our home and delivers the parcel in which the...

Please find screenshot of order of bigbasket attached;

I paid delivery boy by cash on delivery for my order:bguo[protected];

And the order was completed as delivery boy delivered products;

After a week i saw big basket debited 706 from my wallet which si showing as -706 now.

And so i do not shop from big basket after that blunder;

I asked big basket to reverse...