BigBasket.com Complaints & Reviews

I placed an order on big basket for delivery slot on may 5th 2017 7:30 pm to 10:00pm with order number 26460821. I did not receive the order between the slot timing instead received a notification on the app telling the order will be delayed by 1 hr by which i had to wait and still did not receive the order. After which it was mentioned as order will be delivered on may 06th 7:00 am to 9:30pm slot, this did not happen and instead again a notification on the app telling the order has been delivered at 8:15 am.in fact the order was not delivered at all, this delivery notification was only in app and not with any sms. After being asking to connect with customer care i have not received any call and they are still thinking if they should really deliver or not. Please note the customer care number doesn't connect whenever i try. I have a serious concern as the payment as already been made and such an inconvenience with the necessity of the product and it's just frustrating.

Being a BBC customer, almost from when you started and recommendung to many others.. Am extremely disappointed at your service. Most items unavailable, quality of vegetables poor, delivery schedules are the worst. Cancelled orders coz delivery time has not been kept. I haven't recd a call after speaking to customer care 4 times today. No payback for any errors or omissions. Very sad. Being from Blore I hate to see the doom of this venture which is sure with the level of service and deterioration!!!

Extremely disappointed to state the poor quality service that Big Basket is offering these days. Goods are delivered on time with no notification of delay. Sometimes they come before time and leave stuff at the door step or lift lobby with again no notification. Repeated call to the customer care have not action for almost 24-48 hours. Harassment unlimited for customers. I understand online professional shopping is primarily created to cater to those who is time bound and needs an organized service. Our local store is a better option in this case. At least unnecessary harassment & waste of time can be avoided.
Services referred - BBO[protected] & BBO[protected]
This kind of service should be compensated by comapny with some value added service, a free assignment etc something that shows the company taking ownership of the harrasment caused. The only solution is cancel & refund money in the wallet. Its done anyway.

Everytime the fruits are rotten. Fruits weigh much less than the order specifications. There were crawling insects in the pulses (chana daal) and rice. Both were "BB Popular" or "BB Royal".
Overall loss to me of about Rs. 200.
I had also purchased noodles, which were open and had rodent bites. Luckily that was only worth Rs. 10.
Much better items are available in the local market.
Convenience shouldn't come at the cost of quality. Bigbasket is a complete fraud.

Hi bb team,

I have a party @ home, and bb was the best option for express delivery.
But my order has been cancelled as the phone was not reachable inspite of the clear delivery address.
Then i have added an alternate mobile number and was assured by the customer care i will receive it in next 90 mins, still he is not able to locate the address and not able to reach me, when the customer care is able to reach me.

I had to take a days off from office only because of your late delivery, this is very disgusting.

Its been more than 3 hrs now and the customer service is still trying to reach delivery boy and making me hold the calls.

Please reimburse my total amount to my wallet and not bigbasket account as i am never gonna shop @ bb.

Hi,

My order number is dx-bco[protected]
In which i bought fresho banana - yellaki, organically grown 500 gm.

More than half the bananas were rotten. This is not the first time.
In an earlier order, there were rotten tender coconuts, pomegranate.

I would request to check the quality of fruits carefully before sending it
To us. Also there should be feedback so that we can immediately inform
How the product is.

For the last few orders I have been facing horrible service. Vegetables which are supposed to be supplied peeled and then cut were found not peeled. Stale fish was supplied and the same had to be thrown off. Invoice was made wrong and some items had expiry date the day it was being supplied.
I expected much better service but now I have decided it is a waste of money and will not order on big basket any more

Big basket is a rogue site.
Ordered milk. Big basket sent the wrong brand the wrong quantity.
When contacted the customer care they said they would rectify the error as we another order then we could get a refund.. But the delivery person called the "madam" at customer care and then she refused to exchange the wrong item for the right one

Their products have early expiry dates so we have to use them as soon as possible, with disastrous consequences...

Big basket boasts o[censored]nique/exotic and imported products. Beware of this site. It will cheat and steal money.
The most harassing experience in online shopping till date.
Never going there again
Wasted time and money
Ms. S. Vazir

Due to technical issue as per their comment they took bill amount twice. Now they have sent the discounted item charging the full amount. Since morning 3-4 attempts are being made to explain them the error/fault, however they kept on saying system glitch. They are making people fool!!

For e. G. Basmati rice bemisal offer till 24th april, 2017-buy 4 [protected]@199. I bought 8. They charged me 1440 instead of 398!!

I placed an order DXMPO[protected] under express delivery and made advance payment. The order was never delivered and on contacting customer care they are insisting that order was delivered. I didn't receive any calls or confirmation messages regarding order delivery but customer care is insisting that order was delivered. What a pathetic service. The order was close to Rs. 2000 and I totally lost it all. I am checking if I have any legal options. These guys are total fraud. I'll never ever buy from them again.

Recently we bought a tray of 30 eggs from Big basket belonging to Fresho and could not consume any of it suspecting it's all fake eggs.
This egg is much stranger in its characteristics compared to other eggs. At first, the shell was very hard, thick and had to put extra effort to break it unlike normal ones. Next, the inner thin delicate layer was also not really thin niether delicate. Again we had to put extra effort to open inner layer. More over, once egg yolk removed out, I could peel off that inner delicate layer and it was coming out as a whole without breaking. I tried to break that inner layer skin with my two hands by pulling each side, and I had to put little more effort to break or cut it compared to normal ones.
Next, once u put the egg onto Tava, the egg yolk gets spreaded immediately and mixes with white parts which is also unusual. I tried many eggs but couldn't maintain the yolk as is on the tava.
The smell of the egg is also bad, rotten type.

I suspect that this could be a fake egg. Kindly take necessary action to verify it.

The bigbasket offered voucher code through affiliate DBS bank BBVISA20
and the check out process didnt mention about any ambiguity, now post sales the discount of 250 /- is not reflecting when called the customer care they email back saying that the voucher is not applicable and hence the voucher discount/cash back is not being given.

upon further enquiry they are asking me to read the terms and conditions and trying to dissuade me from taking it up with them

pls help

thanks
Priya

In my recent order with big basket I have ordered one 5 kg bag of India gate rice. When I opened it it was some thing else worst quality of ricein small pieces. I called back immediately to the customer care and informed them that the rice bag is not genuine. They simply said that they cant take it back as there return policy is with in 30 days. This is the second incident with in the same order.

Order Id: MBVO[protected]

This complain is regarding the service provided by the delivery person. I had booked a delivery 24 hours before, they had called twice, but I was busy in some call. It took me 1 minute to call back the number from which the call came, but it went to call centre where they couldn't track down the delivery person within 1 minute. What kind of business is bigbasket running where they themselves cannot track or contact their delivery executives. They expect the user to be free for their call always or else they will reschedule the delivery as per their requirement. They even cannot wait for 1 minute. Very bad experience because if they expect us to be so free than we can go o shops & buy the things. Order # MBVO[protected]. BigBasket.com is the worst website which has harassed me by not providing what they have assured, so to avoid others being fool this should be turn down.

Big basket is an online grocery selling store. I was purchasing lot of groceries on regular basis. I used to keep money in my big basket account wallet. From 1st jan17, my online account is blocked by bigbasket team. My wallet amount is not paid to my bank account. When i complaint to their customer care team on mail and via phone, they said they cannot activate the account because of multiple accounts made on same address. i asked them why they allowed multiple account to be made on same address. They said their backend team has blocked the account and they don't have further orders to give the wallet amount back to customer. I am victim of Bigbasket. wallet amount of 2000 Rs approx was maintained in my wallet which big basket has looted from me by blocking my account. please help me to get my bigbasket wallet amount.

Some vegetables were delivered to my residence on 20.03.2017 against my order No. BK[protected] . Out of the delivered items I found the following items either partially or completely rotten:
1.Beans; French Beans, organically grown - half the quantity rotten.
2. Broccoli - rotten
3. Diced Papaya - unripe and not fir for consumption.
4. Tomato mostly rotten.
This was my fifth order . The vegetables I received against my previous orders were all fresh and fully satisfactory. I am not loosing faith on you and continue to put my orders in future, as and when required and would expect that in future there will be no occasion for any complaint.

Big Basket Is a worst Website for ordering online for Groceries and any thing..! And the customer care is even Worst..! They give false commitment to customer who are waiting for their products.!
order no : MBO[protected]
a deliver guys call me and says that your address is wrong. how can my house is wrong he wants exact position like where he has to take a right turn, left turn. then when i called he told me that the product will be delivered by scheduled time.
but it did not get delivered . when i called once again he says he due to technical problems it will reach tomorrow.
then i called the customer asked to transfer the call to superior. he disconnected my call.
once again called the customer care he told me the deliver boy is stuck in traffic.
then supervisor says due to technical problem it will be delivered tomorrow. they give false commitment and waste our time and also not deliver the items which we ordered.

and i had made online payment and also delivery charges was applied and if i ask for a refund he says it takes 8 working days to return to bank.

these guys are cheating customers by false commitment. if was a electronic goods we would have waited for some time. but its a food product for whic old aged people will be waiting for their dinner or lunch.

plz do take action against the company. and a review to customer never ever order anything from big basket. may be they deliver it after 20 days by giving commitment as 12 hrs.

Bangalore:
No. 7, Service Road,
Off 100 Feet Road Indiranagar
Landmark: Above HDFC Bank
Bangalore, Karnataka 560071

I have ordered brown rice (Pro Nature Organic - Brown Sonamasoori Rice, 1 kg Pouch​), when we opened the pack for cooking, unfortunately the rice smells very bad.
This is the second time, i found the bad quality of the product, earlier it was with the Organic eggs, which IS delevered with the expired date, and again replace with the same expired eggs..which we thrown in the dust bin...

Before many times, IT IS delivered bad quality fruits and vegetables which i ignore, but this is repeated again and again in other products as well.

This makes me to stop buying the product from bigbasket and alert all my neighbors, friends and colleagues to stop buying product from ur website.

AH
Hyderabad, India

On 4/03/2017, I placed order (Order Id : MPO[protected] through PayZapp using HDFC Credit Card. And the money got deducted 2 times. I reached customer service and they told me it will be refunded back to me within 7 working days. But till now I didn't get my money back.
I have attached the screenshot of 2 times money deduction of the bank transaction. Kindly look into the matter.

I downloaded app Big Basket and my number is [protected], Name - Kanwarjit Singh. I read that for referring anyone friend i would get Rs 100.00. I referred Harpreet kaur ([protected]).. She Signed up using my referral code but not a single referral point/Money added to my account.