BigBasket.com Complaints & Reviews

For the last few orders I have been facing horrible service. Vegetables which are supposed to be supplied peeled and then cut were found not peeled. Stale fish was supplied and the same had to be thrown off. Invoice was made wrong and some items had expiry date the day it was being supplied.
I expected much better service but now I have decided it is a waste of money and will not order on big basket any more

Big basket is a rogue site.
Ordered milk. Big basket sent the wrong brand the wrong quantity.
When contacted the customer care they said they would rectify the error as we another order then we could get a refund.. But the delivery person called the "madam" at customer care and then she refused to exchange the wrong item for the right one

Their products have early expiry dates so we have to use them as soon as possible, with disastrous consequences...

Big basket boasts o[censored]nique/exotic and imported products. Beware of this site. It will cheat and steal money.
The most harassing experience in online shopping till date.
Never going there again
Wasted time and money
Ms. S. Vazir

Due to technical issue as per their comment they took bill amount twice. Now they have sent the discounted item charging the full amount. Since morning 3-4 attempts are being made to explain them the error/fault, however they kept on saying system glitch. They are making people fool!!

For e. G. Basmati rice bemisal offer till 24th april, 2017-buy 4 [protected]@199. I bought 8. They charged me 1440 instead of 398!!

I placed an order DXMPO[protected] under express delivery and made advance payment. The order was never delivered and on contacting customer care they are insisting that order was delivered. I didn't receive any calls or confirmation messages regarding order delivery but customer care is insisting that order was delivered. What a pathetic service. The order was close to Rs. 2000 and I totally lost it all. I am checking if I have any legal options. These guys are total fraud. I'll never ever buy from them again.

Recently we bought a tray of 30 eggs from Big basket belonging to Fresho and could not consume any of it suspecting it's all fake eggs.
This egg is much stranger in its characteristics compared to other eggs. At first, the shell was very hard, thick and had to put extra effort to break it unlike normal ones. Next, the inner thin delicate layer was also not really thin niether delicate. Again we had to put extra effort to open inner layer. More over, once egg yolk removed out, I could peel off that inner delicate layer and it was coming out as a whole without breaking. I tried to break that inner layer skin with my two hands by pulling each side, and I had to put little more effort to break or cut it compared to normal ones.
Next, once u put the egg onto Tava, the egg yolk gets spreaded immediately and mixes with white parts which is also unusual. I tried many eggs but couldn't maintain the yolk as is on the tava.
The smell of the egg is also bad, rotten type.

I suspect that this could be a fake egg. Kindly take necessary action to verify it.

The bigbasket offered voucher code through affiliate DBS bank BBVISA20
and the check out process didnt mention about any ambiguity, now post sales the discount of 250 /- is not reflecting when called the customer care they email back saying that the voucher is not applicable and hence the voucher discount/cash back is not being given.

upon further enquiry they are asking me to read the terms and conditions and trying to dissuade me from taking it up with them

pls help

thanks
Priya

In my recent order with big basket I have ordered one 5 kg bag of India gate rice. When I opened it it was some thing else worst quality of ricein small pieces. I called back immediately to the customer care and informed them that the rice bag is not genuine. They simply said that they cant take it back as there return policy is with in 30 days. This is the second incident with in the same order.

Order Id: MBVO[protected]

This complain is regarding the service provided by the delivery person. I had booked a delivery 24 hours before, they had called twice, but I was busy in some call. It took me 1 minute to call back the number from which the call came, but it went to call centre where they couldn't track down the delivery person within 1 minute. What kind of business is bigbasket running where they themselves cannot track or contact their delivery executives. They expect the user to be free for their call always or else they will reschedule the delivery as per their requirement. They even cannot wait for 1 minute. Very bad experience because if they expect us to be so free than we can go o shops & buy the things. Order # MBVO[protected]. BigBasket.com is the worst website which has harassed me by not providing what they have assured, so to avoid others being fool this should be turn down.

Big basket is an online grocery selling store. I was purchasing lot of groceries on regular basis. I used to keep money in my big basket account wallet. From 1st jan17, my online account is blocked by bigbasket team. My wallet amount is not paid to my bank account. When i complaint to their customer care team on mail and via phone, they said they cannot activate the account because of multiple accounts made on same address. i asked them why they allowed multiple account to be made on same address. They said their backend team has blocked the account and they don't have further orders to give the wallet amount back to customer. I am victim of Bigbasket. wallet amount of 2000 Rs approx was maintained in my wallet which big basket has looted from me by blocking my account. please help me to get my bigbasket wallet amount.

Some vegetables were delivered to my residence on 20.03.2017 against my order No. BK[protected] . Out of the delivered items I found the following items either partially or completely rotten:
1.Beans; French Beans, organically grown - half the quantity rotten.
2. Broccoli - rotten
3. Diced Papaya - unripe and not fir for consumption.
4. Tomato mostly rotten.
This was my fifth order . The vegetables I received against my previous orders were all fresh and fully satisfactory. I am not loosing faith on you and continue to put my orders in future, as and when required and would expect that in future there will be no occasion for any complaint.

Big Basket Is a worst Website for ordering online for Groceries and any thing..! And the customer care is even Worst..! They give false commitment to customer who are waiting for their products.!
order no : MBO[protected]
a deliver guys call me and says that your address is wrong. how can my house is wrong he wants exact position like where he has to take a right turn, left turn. then when i called he told me that the product will be delivered by scheduled time.
but it did not get delivered . when i called once again he says he due to technical problems it will reach tomorrow.
then i called the customer asked to transfer the call to superior. he disconnected my call.
once again called the customer care he told me the deliver boy is stuck in traffic.
then supervisor says due to technical problem it will be delivered tomorrow. they give false commitment and waste our time and also not deliver the items which we ordered.

and i had made online payment and also delivery charges was applied and if i ask for a refund he says it takes 8 working days to return to bank.

these guys are cheating customers by false commitment. if was a electronic goods we would have waited for some time. but its a food product for whic old aged people will be waiting for their dinner or lunch.

plz do take action against the company. and a review to customer never ever order anything from big basket. may be they deliver it after 20 days by giving commitment as 12 hrs.

Bangalore:
No. 7, Service Road,
Off 100 Feet Road Indiranagar
Landmark: Above HDFC Bank
Bangalore, Karnataka 560071

I have ordered brown rice (Pro Nature Organic - Brown Sonamasoori Rice, 1 kg Pouch​), when we opened the pack for cooking, unfortunately the rice smells very bad.
This is the second time, i found the bad quality of the product, earlier it was with the Organic eggs, which IS delevered with the expired date, and again replace with the same expired eggs..which we thrown in the dust bin...

Before many times, IT IS delivered bad quality fruits and vegetables which i ignore, but this is repeated again and again in other products as well.

This makes me to stop buying the product from bigbasket and alert all my neighbors, friends and colleagues to stop buying product from ur website.

AH
Hyderabad, India

On 4/03/2017, I placed order (Order Id : MPO[protected] through PayZapp using HDFC Credit Card. And the money got deducted 2 times. I reached customer service and they told me it will be refunded back to me within 7 working days. But till now I didn't get my money back.
I have attached the screenshot of 2 times money deduction of the bank transaction. Kindly look into the matter.

I downloaded app Big Basket and my number is [protected], Name - Kanwarjit Singh. I read that for referring anyone friend i would get Rs 100.00. I referred Harpreet kaur ([protected]).. She Signed up using my referral code but not a single referral point/Money added to my account.

I placed an order with bigbasket NAGPUR #MNGO[protected] one 6th march to be delivered on 7th march between 4:30-7pm. That order has been push D by your guys 4 times by now saying they are unable to fine the address and unable to reach me. I have given three Mobile numbers and it's not possible that your guys can't reach even a single one. Also after they changed slots twice I have detailed written directions on bigbasket app but still I received a message saying I am unavailable????
The numbers I provided are [protected], +[protected] and +[protected] and if you want I can give 2 more numbers[protected] and +[protected]. Now I really don't know what else I am supposed to do. The same thing happened to my last order which I had to cancel Order #MNGVO[protected].

I have been ordering fresh lemon for almost once in every week. It is so green and not fresh. No quality is provided. Am staying in Coimbatore near race course. Today morning at 10.30 to 1.30 slot I had ordered fresh limon. It's very green and has no good quality lemons. Fresh ones indicate yellow color ripe lemons which are of good quality. Please look into the issue and solve my problem.

Order id MNOFO[protected]
Invoice No. MNOFI[protected]
Hi team,
I have ordered organic vegetables and received the packets today. But in those packets nowhere is written that these products are organically certified by registered agencies for example like USDA or ECOCERT, etc.
So my request is kindly provide me four things so that your customers will be fully satisfied.
These four things are :
1. LICENSE NUMBER OF THE TRADER ie BIG BASKET.
2. LICENSE NUMBER OF THE GROWER ie the farmer who is growing organic products.
3. TRANSACTION CERTIFICATE ISSUED IN MY NAME.
4. SCOPE CERTIFICATE.
Kindly update me soon.
Thanks and regards
Vikas Verma

Dnt take ur customers for granted, i[censored] r running a business so successfully this all because o[censored]r customers, dnt befool ur customers ..in today's world there r various options available in the market for getting grocery items. People using ur services just because of ease of timings that u ppl r providing to the buyers but when this easiness turns into befooling people then dont think for long time profit with ur existing buyers...and our reviews are enough for ur potential buyers to understand the services provided by you!!! y order has been put on hold or delayed for twice without any prior info by ur customer services n more ur CC executives... dnt giving proper information on making multiple calls n even cutting d calls in between mindfully, is this ur services n way...to deal with ur existing customers? lz get some attiquettes to ur employees and in ur services too for better business.

More who will refund me for cancellation as u ppl r fast for deducting money on cancellation from customer front but what about customer's compensation? is their money illegally earned ? and one more thing ...u ppl r providing a toll free number but why my money got deducted after making calls to ur customer care? who will pay my that loss?

Bigbasket

Today i got my order delivered and fortunately i did not rely on the brand Big Basket but checked all the production / best before dates. Most eatable products are not present date but Nov'16- Jan'17 but have a shelf life of 9 to 12 months. However, I got an expiry date Sahiba kashmiri mirch powder. I had better experience with other online stores and new to Big Basket which I am finding not very professional.

I have placed an order BCO[protected] with big basket and applied the promo code
BBICICI25T

Below is the T&C for the Promo Code.
T&C:

Use Code: BBICICI25T
Minimum Transaction Amount Rs.1500
Maximum Discount Percentage: 25%
Maximum Discount Rs.400
Offer valid only on orders placed on Tuesdays
Offer valid from 12:00 AM to 23:59 PM
Offer strictly valid on one transaction per customer per month
bigbasket has the rights to cancel transactions of a fraudulent nature
Discount will reflect on the final invoice only after successful payment through an ICICI payment instrument
Offer valid on ICICI Credit Cards, Debit Cards and pockets. Offer not valid on netbanking
Excludes edible oil, ghee, baby foods, feeding bottles, Pilsbury Atta, Ashirvaad Atta, Patanjali Atta, Amul & Wagh Bakri Tea

But the promo code is not applied to my order, when I checked with the customer care, I been told that my order was containing Oil and hence the promo code is not applied., even if you lessen the oil amount my purchase amount is 1500 + . This is not the first time I am using the promo code, The oil that I have mentioned is not a edible oil it is a "Deepam Oil"

Pls see this order# BCO[protected], which have included the oil items as well, in my earlier purchased.

They later say that, the T&C has been revised and the order should not have any oil items. I am not sure about the logic here. I am ready to purchase order worth more than 2000 and get the promo code applied, you can apply the code as similar to before 1-Jan-17 . I don't have any other term to use other than the word "cheating". This I was not expecting from Bigbasket.