BigBasket.com Complaints & Reviews

This complain is regarding the service provided by the delivery person. I had booked a delivery 24 hours before, they had called twice, but I was busy in some call. It took me 1 minute to call back the number from which the call came, but it went to call centre where they couldn't track down the delivery person within 1 minute. What kind of business is bigbasket running where they themselves cannot track or contact their delivery executives. They expect the user to be free for their call always or else they will reschedule the delivery as per their requirement. They even cannot wait for 1 minute. Very bad experience because if they expect us to be so free than we can go o shops & buy the things. Order # MBVO[protected]. BigBasket.com is the worst website which has harassed me by not providing what they have assured, so to avoid others being fool this should be turn down.

Big basket is an online grocery selling store. I was purchasing lot of groceries on regular basis. I used to keep money in my big basket account wallet. From 1st jan17, my online account is blocked by bigbasket team. My wallet amount is not paid to my bank account. When i complaint to their customer care team on mail and via phone, they said they cannot activate the account because of multiple accounts made on same address. i asked them why they allowed multiple account to be made on same address. They said their backend team has blocked the account and they don't have further orders to give the wallet amount back to customer. I am victim of Bigbasket. wallet amount of 2000 Rs approx was maintained in my wallet which big basket has looted from me by blocking my account. please help me to get my bigbasket wallet amount.

Some vegetables were delivered to my residence on 20.03.2017 against my order No. BK[protected] . Out of the delivered items I found the following items either partially or completely rotten:
1.Beans; French Beans, organically grown - half the quantity rotten.
2. Broccoli - rotten
3. Diced Papaya - unripe and not fir for consumption.
4. Tomato mostly rotten.
This was my fifth order . The vegetables I received against my previous orders were all fresh and fully satisfactory. I am not loosing faith on you and continue to put my orders in future, as and when required and would expect that in future there will be no occasion for any complaint.

Big Basket Is a worst Website for ordering online for Groceries and any thing..! And the customer care is even Worst..! They give false commitment to customer who are waiting for their products.!
order no : MBO[protected]
a deliver guys call me and says that your address is wrong. how can my house is wrong he wants exact position like where he has to take a right turn, left turn. then when i called he told me that the product will be delivered by scheduled time.
but it did not get delivered . when i called once again he says he due to technical problems it will reach tomorrow.
then i called the customer asked to transfer the call to superior. he disconnected my call.
once again called the customer care he told me the deliver boy is stuck in traffic.
then supervisor says due to technical problem it will be delivered tomorrow. they give false commitment and waste our time and also not deliver the items which we ordered.

and i had made online payment and also delivery charges was applied and if i ask for a refund he says it takes 8 working days to return to bank.

these guys are cheating customers by false commitment. if was a electronic goods we would have waited for some time. but its a food product for whic old aged people will be waiting for their dinner or lunch.

plz do take action against the company. and a review to customer never ever order anything from big basket. may be they deliver it after 20 days by giving commitment as 12 hrs.

Bangalore:
No. 7, Service Road,
Off 100 Feet Road Indiranagar
Landmark: Above HDFC Bank
Bangalore, Karnataka 560071

I have ordered brown rice (Pro Nature Organic - Brown Sonamasoori Rice, 1 kg Pouch​), when we opened the pack for cooking, unfortunately the rice smells very bad.
This is the second time, i found the bad quality of the product, earlier it was with the Organic eggs, which IS delevered with the expired date, and again replace with the same expired eggs..which we thrown in the dust bin...

Before many times, IT IS delivered bad quality fruits and vegetables which i ignore, but this is repeated again and again in other products as well.

This makes me to stop buying the product from bigbasket and alert all my neighbors, friends and colleagues to stop buying product from ur website.

AH
Hyderabad, India

On 4/03/2017, I placed order (Order Id : MPO[protected] through PayZapp using HDFC Credit Card. And the money got deducted 2 times. I reached customer service and they told me it will be refunded back to me within 7 working days. But till now I didn't get my money back.
I have attached the screenshot of 2 times money deduction of the bank transaction. Kindly look into the matter.

I downloaded app Big Basket and my number is [protected], Name - Kanwarjit Singh. I read that for referring anyone friend i would get Rs 100.00. I referred Harpreet kaur ([protected]).. She Signed up using my referral code but not a single referral point/Money added to my account.

I placed an order with bigbasket NAGPUR #MNGO[protected] one 6th march to be delivered on 7th march between 4:30-7pm. That order has been push D by your guys 4 times by now saying they are unable to fine the address and unable to reach me. I have given three Mobile numbers and it's not possible that your guys can't reach even a single one. Also after they changed slots twice I have detailed written directions on bigbasket app but still I received a message saying I am unavailable????
The numbers I provided are [protected], +[protected] and +[protected] and if you want I can give 2 more numbers[protected] and +[protected]. Now I really don't know what else I am supposed to do. The same thing happened to my last order which I had to cancel Order #MNGVO[protected].

I have been ordering fresh lemon for almost once in every week. It is so green and not fresh. No quality is provided. Am staying in Coimbatore near race course. Today morning at 10.30 to 1.30 slot I had ordered fresh limon. It's very green and has no good quality lemons. Fresh ones indicate yellow color ripe lemons which are of good quality. Please look into the issue and solve my problem.

Order id MNOFO[protected]
Invoice No. MNOFI[protected]
Hi team,
I have ordered organic vegetables and received the packets today. But in those packets nowhere is written that these products are organically certified by registered agencies for example like USDA or ECOCERT, etc.
So my request is kindly provide me four things so that your customers will be fully satisfied.
These four things are :
1. LICENSE NUMBER OF THE TRADER ie BIG BASKET.
2. LICENSE NUMBER OF THE GROWER ie the farmer who is growing organic products.
3. TRANSACTION CERTIFICATE ISSUED IN MY NAME.
4. SCOPE CERTIFICATE.
Kindly update me soon.
Thanks and regards
Vikas Verma

Dnt take ur customers for granted, i[censored] r running a business so successfully this all because o[censored]r customers, dnt befool ur customers ..in today's world there r various options available in the market for getting grocery items. People using ur services just because of ease of timings that u ppl r providing to the buyers but when this easiness turns into befooling people then dont think for long time profit with ur existing buyers...and our reviews are enough for ur potential buyers to understand the services provided by you!!! y order has been put on hold or delayed for twice without any prior info by ur customer services n more ur CC executives... dnt giving proper information on making multiple calls n even cutting d calls in between mindfully, is this ur services n way...to deal with ur existing customers? lz get some attiquettes to ur employees and in ur services too for better business.

More who will refund me for cancellation as u ppl r fast for deducting money on cancellation from customer front but what about customer's compensation? is their money illegally earned ? and one more thing ...u ppl r providing a toll free number but why my money got deducted after making calls to ur customer care? who will pay my that loss?

Bigbasket

Today i got my order delivered and fortunately i did not rely on the brand Big Basket but checked all the production / best before dates. Most eatable products are not present date but Nov'16- Jan'17 but have a shelf life of 9 to 12 months. However, I got an expiry date Sahiba kashmiri mirch powder. I had better experience with other online stores and new to Big Basket which I am finding not very professional.

I have placed an order BCO[protected] with big basket and applied the promo code
BBICICI25T

Below is the T&C for the Promo Code.
T&C:

Use Code: BBICICI25T
Minimum Transaction Amount Rs.1500
Maximum Discount Percentage: 25%
Maximum Discount Rs.400
Offer valid only on orders placed on Tuesdays
Offer valid from 12:00 AM to 23:59 PM
Offer strictly valid on one transaction per customer per month
bigbasket has the rights to cancel transactions of a fraudulent nature
Discount will reflect on the final invoice only after successful payment through an ICICI payment instrument
Offer valid on ICICI Credit Cards, Debit Cards and pockets. Offer not valid on netbanking
Excludes edible oil, ghee, baby foods, feeding bottles, Pilsbury Atta, Ashirvaad Atta, Patanjali Atta, Amul & Wagh Bakri Tea

But the promo code is not applied to my order, when I checked with the customer care, I been told that my order was containing Oil and hence the promo code is not applied., even if you lessen the oil amount my purchase amount is 1500 + . This is not the first time I am using the promo code, The oil that I have mentioned is not a edible oil it is a "Deepam Oil"

Pls see this order# BCO[protected], which have included the oil items as well, in my earlier purchased.

They later say that, the T&C has been revised and the order should not have any oil items. I am not sure about the logic here. I am ready to purchase order worth more than 2000 and get the promo code applied, you can apply the code as similar to before 1-Jan-17 . I don't have any other term to use other than the word "cheating". This I was not expecting from Bigbasket.

I have placed an order and paid by card on 14.02.2017 which I have cancelled on the same day and requested refund in my bank account. Bigbasket has replied to refund by 7-8days.today being the 8th day, I check my account and seeing no refund, asked them to refund.first they lied they paid on 14/02/2017, then they lied it will take 3-4more days to settle.again they lied they paid 15/02/2017.even after several requests they are not providing me neft number/bank name/IFS code.only giving me a inane ARN number and reference number through which it is unable to trace.with their replies it was clearly understood that they have not processed anything. I just want my hard earned money back.as per my knowledge RBI doesn't have any guidelines to delay any online transactions. If they had processed really, it would have credited to my account by now or they could have provided me the neft numbers/IFS code/bank name. They are not providing anything what I asked for.RBI doesn't hold transactions to settle down which are already made.i am being harassed by them. Now I want my money with interest from them.

Today I placed an order for cake from bigbasket as it was my father's birthday today. The time slot allotted was between 12:00-1:00. It not only got delayed by an hour but also it got melted. All the icing and the message washed off. This wasn't enough. When I called the customer care they instead of providing me the replacement or any other suitable option, suggested me to return the product and they will refund the money. If I have planned a party for which I have ordered a cake, where will I go at the 11nth hour in search of cake. Highly disappointed. Pathetic service.

I want to raise a complain against big basket my money was detected on 31st January 2017 and till now i have not receive my refund .The manager Mr Sashi told that the money has been refunded it will come in 3 to 5 working days but it did not came.The all mistake was from there side and they where telling its bank issue and pay u gateway issue, where as pay u send them a mail that it is pending from bigbasket then also they were not committing that it was there fault.They are very lazy in there work and they workers are not updated with all details. They are always telling lie and bluffing the customer. And still i am struggling with them to get my money back.

I have placed an order through their mobile app. the money was deducted from my icici pockets wallet and due to some technical issue at their end the order was converted to cod instead of paid. i cancelled the order and now they are saying i have placed a cod order so they didn't have any information regarding payments. i contacted them several times on the phone and they hung up saying we have forwarded your request to concerned department. i sent them several emails regarding the concern for which i haven't received any replies. here are the details
Date of Order - 07-Feb-2017
Order No. - MLDO[protected]
Transaction ID from ICICI - IP814192
Money Deducted - 1513/-

Hi this is Shishir Awasthi i want to complain against them abt delivery time which they did not fulfill i order something which was suppose to diliver by 3to4 now they are saying it will be delivere by 7pm after 3 hrs due to heavy order i dont know why they have mention the time slot for delivery if they cant deliver on time even i have made the payment as well this is not done

Bigbasket.com could not deliver the item even after 3 hours after the delivery bracket.

I booked it on the previous day. I had to cancel the item.

When I called them, they said, they had huge volume of shipments to be delivered.

Though I had ordered the previous day, I had to cancel my order as they were not sure when the order will be delivered.

Hi Team,

I am writing this with highly disappointed with the quality of product ordered at BIG Basket. This is regarding order# A-BBO[protected] placed for Heart Shaped - Almond And Orange Cake. Cake is spoiled with fungus in it. It is unfit to eat. This is unacceptable. Paying 500 Rs to get fungus infected cake. Spoiling Valentine day's special.
I am first timer to Big basket with high disappointment. I would not recommend anyone to buy orders from here.

What is the quality check happening from Big Basket????

Its playing with people health, money and TIME!!!.

Please consider this complaint for the bad

Thanks,
Prakash