BigBasket.com Complaints & Reviews

I placed an order with bigbasket NAGPUR #MNGO[protected] one 6th march to be delivered on 7th march between 4:30-7pm. That order has been push D by your guys 4 times by now saying they are unable to fine the address and unable to reach me. I have given three Mobile numbers and it's not possible that your guys can't reach even a single one. Also after they changed slots twice I have detailed written directions on bigbasket app but still I received a message saying I am unavailable????
The numbers I provided are [protected], +[protected] and +[protected] and if you want I can give 2 more numbers[protected] and +[protected]. Now I really don't know what else I am supposed to do. The same thing happened to my last order which I had to cancel Order #MNGVO[protected].

I have been ordering fresh lemon for almost once in every week. It is so green and not fresh. No quality is provided. Am staying in Coimbatore near race course. Today morning at 10.30 to 1.30 slot I had ordered fresh limon. It's very green and has no good quality lemons. Fresh ones indicate yellow color ripe lemons which are of good quality. Please look into the issue and solve my problem.

Order id MNOFO[protected]
Invoice No. MNOFI[protected]
Hi team,
I have ordered organic vegetables and received the packets today. But in those packets nowhere is written that these products are organically certified by registered agencies for example like USDA or ECOCERT, etc.
So my request is kindly provide me four things so that your customers will be fully satisfied.
These four things are :
1. LICENSE NUMBER OF THE TRADER ie BIG BASKET.
2. LICENSE NUMBER OF THE GROWER ie the farmer who is growing organic products.
3. TRANSACTION CERTIFICATE ISSUED IN MY NAME.
4. SCOPE CERTIFICATE.
Kindly update me soon.
Thanks and regards
Vikas Verma

Dnt take ur customers for granted, i[censored] r running a business so successfully this all because o[censored]r customers, dnt befool ur customers ..in today's world there r various options available in the market for getting grocery items. People using ur services just because of ease of timings that u ppl r providing to the buyers but when this easiness turns into befooling people then dont think for long time profit with ur existing buyers...and our reviews are enough for ur potential buyers to understand the services provided by you!!! y order has been put on hold or delayed for twice without any prior info by ur customer services n more ur CC executives... dnt giving proper information on making multiple calls n even cutting d calls in between mindfully, is this ur services n way...to deal with ur existing customers? lz get some attiquettes to ur employees and in ur services too for better business.

More who will refund me for cancellation as u ppl r fast for deducting money on cancellation from customer front but what about customer's compensation? is their money illegally earned ? and one more thing ...u ppl r providing a toll free number but why my money got deducted after making calls to ur customer care? who will pay my that loss?

Bigbasket

Today i got my order delivered and fortunately i did not rely on the brand Big Basket but checked all the production / best before dates. Most eatable products are not present date but Nov'16- Jan'17 but have a shelf life of 9 to 12 months. However, I got an expiry date Sahiba kashmiri mirch powder. I had better experience with other online stores and new to Big Basket which I am finding not very professional.

I have placed an order BCO[protected] with big basket and applied the promo code
BBICICI25T

Below is the T&C for the Promo Code.
T&C:

Use Code: BBICICI25T
Minimum Transaction Amount Rs.1500
Maximum Discount Percentage: 25%
Maximum Discount Rs.400
Offer valid only on orders placed on Tuesdays
Offer valid from 12:00 AM to 23:59 PM
Offer strictly valid on one transaction per customer per month
bigbasket has the rights to cancel transactions of a fraudulent nature
Discount will reflect on the final invoice only after successful payment through an ICICI payment instrument
Offer valid on ICICI Credit Cards, Debit Cards and pockets. Offer not valid on netbanking
Excludes edible oil, ghee, baby foods, feeding bottles, Pilsbury Atta, Ashirvaad Atta, Patanjali Atta, Amul & Wagh Bakri Tea

But the promo code is not applied to my order, when I checked with the customer care, I been told that my order was containing Oil and hence the promo code is not applied., even if you lessen the oil amount my purchase amount is 1500 + . This is not the first time I am using the promo code, The oil that I have mentioned is not a edible oil it is a "Deepam Oil"

Pls see this order# BCO[protected], which have included the oil items as well, in my earlier purchased.

They later say that, the T&C has been revised and the order should not have any oil items. I am not sure about the logic here. I am ready to purchase order worth more than 2000 and get the promo code applied, you can apply the code as similar to before 1-Jan-17 . I don't have any other term to use other than the word "cheating". This I was not expecting from Bigbasket.

I have placed an order and paid by card on 14.02.2017 which I have cancelled on the same day and requested refund in my bank account. Bigbasket has replied to refund by 7-8days.today being the 8th day, I check my account and seeing no refund, asked them to refund.first they lied they paid on 14/02/2017, then they lied it will take 3-4more days to settle.again they lied they paid 15/02/2017.even after several requests they are not providing me neft number/bank name/IFS code.only giving me a inane ARN number and reference number through which it is unable to trace.with their replies it was clearly understood that they have not processed anything. I just want my hard earned money back.as per my knowledge RBI doesn't have any guidelines to delay any online transactions. If they had processed really, it would have credited to my account by now or they could have provided me the neft numbers/IFS code/bank name. They are not providing anything what I asked for.RBI doesn't hold transactions to settle down which are already made.i am being harassed by them. Now I want my money with interest from them.

Today I placed an order for cake from bigbasket as it was my father's birthday today. The time slot allotted was between 12:00-1:00. It not only got delayed by an hour but also it got melted. All the icing and the message washed off. This wasn't enough. When I called the customer care they instead of providing me the replacement or any other suitable option, suggested me to return the product and they will refund the money. If I have planned a party for which I have ordered a cake, where will I go at the 11nth hour in search of cake. Highly disappointed. Pathetic service.

I want to raise a complain against big basket my money was detected on 31st January 2017 and till now i have not receive my refund .The manager Mr Sashi told that the money has been refunded it will come in 3 to 5 working days but it did not came.The all mistake was from there side and they where telling its bank issue and pay u gateway issue, where as pay u send them a mail that it is pending from bigbasket then also they were not committing that it was there fault.They are very lazy in there work and they workers are not updated with all details. They are always telling lie and bluffing the customer. And still i am struggling with them to get my money back.

I have placed an order through their mobile app. the money was deducted from my icici pockets wallet and due to some technical issue at their end the order was converted to cod instead of paid. i cancelled the order and now they are saying i have placed a cod order so they didn't have any information regarding payments. i contacted them several times on the phone and they hung up saying we have forwarded your request to concerned department. i sent them several emails regarding the concern for which i haven't received any replies. here are the details
Date of Order - 07-Feb-2017
Order No. - MLDO[protected]
Transaction ID from ICICI - IP814192
Money Deducted - 1513/-

Hi this is Shishir Awasthi i want to complain against them abt delivery time which they did not fulfill i order something which was suppose to diliver by 3to4 now they are saying it will be delivere by 7pm after 3 hrs due to heavy order i dont know why they have mention the time slot for delivery if they cant deliver on time even i have made the payment as well this is not done

Bigbasket.com could not deliver the item even after 3 hours after the delivery bracket.

I booked it on the previous day. I had to cancel the item.

When I called them, they said, they had huge volume of shipments to be delivered.

Though I had ordered the previous day, I had to cancel my order as they were not sure when the order will be delivered.

Hi Team,

I am writing this with highly disappointed with the quality of product ordered at BIG Basket. This is regarding order# A-BBO[protected] placed for Heart Shaped - Almond And Orange Cake. Cake is spoiled with fungus in it. It is unfit to eat. This is unacceptable. Paying 500 Rs to get fungus infected cake. Spoiling Valentine day's special.
I am first timer to Big basket with high disappointment. I would not recommend anyone to buy orders from here.

What is the quality check happening from Big Basket????

Its playing with people health, money and TIME!!!.

Please consider this complaint for the bad

Thanks,
Prakash

As i am abdul majeed.While searching the for the gift purpose to my family.only one order paid about 169/-.before that i am searching one order but i am not paid.i am canclled and continued the shoping.But these people are converting unpaid order as cash delivary.even though i am make c call to the bigbasket customer care to cancel the product becuase i not confirming the order and this is not to take amount while giving gift to others .cancellation order is attached below.
but these peoples are deliverd the oeder and taken a money of 320/ from there.because of these people i am very depressed.no one taking money while giving the gift.this is too much insulting me in family because of the issue

Dear Shaik Abdul Majeed Shaik,
As requested by you we have cancelled your order #MVJO[protected].

Order No: MVJO[protected]
Delivery slot: Thu 09 Feb 2017 between 07:30 pm and 10:00 pm
Sl No. Item Details Qty. Unit Price Sub Total Savings
CHILLED ITEMS
1 Lindberg Pure Belgium Chocolate Truffles - Assorted Gift Box 120 gm (12 pcs) 1 Rs. 299.00 Rs. 299.00 Rs. 126.00
Sub Total: Rs. 299.00
Delivery Charges: Rs. 20.00
Total Savings: Rs. 126.00
Final Total: Rs. 319.00
With warm regards,
bigbasket Team

Dear sir

We have purchased TWO 10 KG bags of Ponni Raw Rice on[protected] invoice-BCI[protected] but the rice contains LOT OF WORMS and the rice is NOT USABLE - Please get it back & REFUND me the amount. I attach the PHOTOS OF THE RICE WITH WORMS. Reply IMMEDIATELY.

- RAVIGOPAL K
VIRUGAMBAKKAM
CHENNAI 600 092

Bigbasket has just become BAD BASKET.
Bigbasket has BAD BUSINESS practices!
Unprofessional customer service staff!!
Goons & thieves as their delivery staf[censored]
Fraudsters as their Operations Team!!!
Please beware of placing order with them, untimely delivery, theft by their delivery staff, misbehaviours by their delivery staff, expired & bad products. Lies & Scam, nothing else

Had made an order no 020217 WHR order was to be delivered by 7.28pm..have not recvd it yet ...spoke to customer care vibod first tym who told will chk n call back...waited for an hr ...called again and spoke to Mani ..who told he will chk and put me on long hold ...didn't get product or call back ..
Very disappointed called at 9/30 and asked to get connected to manager or supervisor ...which also was not done...not recvd product nor call back from team...very disappointed wid bigbasket team ...will not do any more orders from big basket any more nor will I recommend it to anyone

Kindly check your products before you deliver them. I had placed an order of Banana and Walnut cake worth 120 rupees along with other items on 21st Jan 2017 to be delivered on 22nd jan. After opening the pack, we discovered that wrong pack of fruit cake worth rupees 75 has been delivered. I have written to big basket twice about this but havent received any follow up. I need my entire amount to be refunded, or the right product delivered. This is not the first time big basket is messing up with orders. Quality has gone down big time, and it seems like you guys dont care about the customer any more. Worst service. I was a regular customer of big basket, but will not order again.

Big Basket has a bad customer service. Pallavi, Manjari and Pooja didn't provide me Good service, kept me on hold, never came back and the call was finally disconnected.

However, even though call with Miss. Anandi was disconnected, I am happy that atleast the requested service was provided. Thank you Miss. Anandi and hope even the Airtel Cashback would be done within 48 hours, as told by you....

I am extremely disappointed by the awfully impolite behaviour of the person who delivered the products. I kept on arguing and raised his voice. At last he ordered me to change my address according to his convenience for delivery. Totally disappointed by his chauvinistic and rude attitude!This was the first time i ordered from big basket. Well, the first impression should have been the best. In this case it is not. As a women, I condemn this kind of attitude!
Disappointed!