BigBasket.com Complaints & Reviews

I have placed an order and paid by card on 14.02.2017 which I have cancelled on the same day and requested refund in my bank account. Bigbasket has replied to refund by 7-8days.today being the 8th day, I check my account and seeing no refund, asked them to refund.first they lied they paid on 14/02/2017, then they lied it will take 3-4more days to settle.again they lied they paid 15/02/2017.even after several requests they are not providing me neft number/bank name/IFS code.only giving me a inane ARN number and reference number through which it is unable to trace.with their replies it was clearly understood that they have not processed anything. I just want my hard earned money back.as per my knowledge RBI doesn't have any guidelines to delay any online transactions. If they had processed really, it would have credited to my account by now or they could have provided me the neft numbers/IFS code/bank name. They are not providing anything what I asked for.RBI doesn't hold transactions to settle down which are already made.i am being harassed by them. Now I want my money with interest from them.

Today I placed an order for cake from bigbasket as it was my father's birthday today. The time slot allotted was between 12:00-1:00. It not only got delayed by an hour but also it got melted. All the icing and the message washed off. This wasn't enough. When I called the customer care they instead of providing me the replacement or any other suitable option, suggested me to return the product and they will refund the money. If I have planned a party for which I have ordered a cake, where will I go at the 11nth hour in search of cake. Highly disappointed. Pathetic service.

I want to raise a complain against big basket my money was detected on 31st January 2017 and till now i have not receive my refund .The manager Mr Sashi told that the money has been refunded it will come in 3 to 5 working days but it did not came.The all mistake was from there side and they where telling its bank issue and pay u gateway issue, where as pay u send them a mail that it is pending from bigbasket then also they were not committing that it was there fault.They are very lazy in there work and they workers are not updated with all details. They are always telling lie and bluffing the customer. And still i am struggling with them to get my money back.

I have placed an order through their mobile app. the money was deducted from my icici pockets wallet and due to some technical issue at their end the order was converted to cod instead of paid. i cancelled the order and now they are saying i have placed a cod order so they didn't have any information regarding payments. i contacted them several times on the phone and they hung up saying we have forwarded your request to concerned department. i sent them several emails regarding the concern for which i haven't received any replies. here are the details
Date of Order - 07-Feb-2017
Order No. - MLDO[protected]
Transaction ID from ICICI - IP814192
Money Deducted - 1513/-

Hi this is Shishir Awasthi i want to complain against them abt delivery time which they did not fulfill i order something which was suppose to diliver by 3to4 now they are saying it will be delivere by 7pm after 3 hrs due to heavy order i dont know why they have mention the time slot for delivery if they cant deliver on time even i have made the payment as well this is not done

Bigbasket.com could not deliver the item even after 3 hours after the delivery bracket.

I booked it on the previous day. I had to cancel the item.

When I called them, they said, they had huge volume of shipments to be delivered.

Though I had ordered the previous day, I had to cancel my order as they were not sure when the order will be delivered.

Hi Team,

I am writing this with highly disappointed with the quality of product ordered at BIG Basket. This is regarding order# A-BBO[protected] placed for Heart Shaped - Almond And Orange Cake. Cake is spoiled with fungus in it. It is unfit to eat. This is unacceptable. Paying 500 Rs to get fungus infected cake. Spoiling Valentine day's special.
I am first timer to Big basket with high disappointment. I would not recommend anyone to buy orders from here.

What is the quality check happening from Big Basket????

Its playing with people health, money and TIME!!!.

Please consider this complaint for the bad

Thanks,
Prakash

As i am abdul majeed.While searching the for the gift purpose to my family.only one order paid about 169/-.before that i am searching one order but i am not paid.i am canclled and continued the shoping.But these people are converting unpaid order as cash delivary.even though i am make c call to the bigbasket customer care to cancel the product becuase i not confirming the order and this is not to take amount while giving gift to others .cancellation order is attached below.
but these peoples are deliverd the oeder and taken a money of 320/ from there.because of these people i am very depressed.no one taking money while giving the gift.this is too much insulting me in family because of the issue

Dear Shaik Abdul Majeed Shaik,
As requested by you we have cancelled your order #MVJO[protected].

Order No: MVJO[protected]
Delivery slot: Thu 09 Feb 2017 between 07:30 pm and 10:00 pm
Sl No. Item Details Qty. Unit Price Sub Total Savings
CHILLED ITEMS
1 Lindberg Pure Belgium Chocolate Truffles - Assorted Gift Box 120 gm (12 pcs) 1 Rs. 299.00 Rs. 299.00 Rs. 126.00
Sub Total: Rs. 299.00
Delivery Charges: Rs. 20.00
Total Savings: Rs. 126.00
Final Total: Rs. 319.00
With warm regards,
bigbasket Team

Dear sir

We have purchased TWO 10 KG bags of Ponni Raw Rice on[protected] invoice-BCI[protected] but the rice contains LOT OF WORMS and the rice is NOT USABLE - Please get it back & REFUND me the amount. I attach the PHOTOS OF THE RICE WITH WORMS. Reply IMMEDIATELY.

- RAVIGOPAL K
VIRUGAMBAKKAM
CHENNAI 600 092

Bigbasket has just become BAD BASKET.
Bigbasket has BAD BUSINESS practices!
Unprofessional customer service staff!!
Goons & thieves as their delivery staf[censored]
Fraudsters as their Operations Team!!!
Please beware of placing order with them, untimely delivery, theft by their delivery staff, misbehaviours by their delivery staff, expired & bad products. Lies & Scam, nothing else

Had made an order no 020217 WHR order was to be delivered by 7.28pm..have not recvd it yet ...spoke to customer care vibod first tym who told will chk n call back...waited for an hr ...called again and spoke to Mani ..who told he will chk and put me on long hold ...didn't get product or call back ..
Very disappointed called at 9/30 and asked to get connected to manager or supervisor ...which also was not done...not recvd product nor call back from team...very disappointed wid bigbasket team ...will not do any more orders from big basket any more nor will I recommend it to anyone

Kindly check your products before you deliver them. I had placed an order of Banana and Walnut cake worth 120 rupees along with other items on 21st Jan 2017 to be delivered on 22nd jan. After opening the pack, we discovered that wrong pack of fruit cake worth rupees 75 has been delivered. I have written to big basket twice about this but havent received any follow up. I need my entire amount to be refunded, or the right product delivered. This is not the first time big basket is messing up with orders. Quality has gone down big time, and it seems like you guys dont care about the customer any more. Worst service. I was a regular customer of big basket, but will not order again.

Big Basket has a bad customer service. Pallavi, Manjari and Pooja didn't provide me Good service, kept me on hold, never came back and the call was finally disconnected.

However, even though call with Miss. Anandi was disconnected, I am happy that atleast the requested service was provided. Thank you Miss. Anandi and hope even the Airtel Cashback would be done within 48 hours, as told by you....

I am extremely disappointed by the awfully impolite behaviour of the person who delivered the products. I kept on arguing and raised his voice. At last he ordered me to change my address according to his convenience for delivery. Totally disappointed by his chauvinistic and rude attitude!This was the first time i ordered from big basket. Well, the first impression should have been the best. In this case it is not. As a women, I condemn this kind of attitude!
Disappointed!

As per the big basket promise if my bill is over Rs. 500 the delivery is free. So now they are splitting the bill into 2 -3 bits after confirmation to go ahead and then charging a delivery charge. They should let people know that they are no longer delivering free. Don't lie to your customers. We have been regular customers since they opened and we were surprised to see that we are suddenly getting charged 2 -3 delivery charges....

I received d products in d last slot of 18th jan n delivry man was in a grt hurry so cudnt match items wd invoice...bt paymnt was done fully..i want money back for those 2 items...200gm of diced capsicum n 400gm of cut indian fruits pack...i had opted for d previous slot but i was told it was not possible dis was d main reason...i wud be very satisfied if d needful step is taken.

I placed order in big basket and it was mentioned and even today it is mentioned in their web site that me and my friend who sent a referral code will get referral discount. After order is placed they says that that discount offer is discontinued. Even today currently on their website it shows details of available referral discount policy.
Order came to my door step and I needed to call their ppl many times. I spent 100 rs on phone calls and then So I refused to take order and they cancelled it.

order no. BAMFO[protected]

This is wastage of my time and money.

Hi BigBasket,

It is to inform you that your site is not working properly. When I search Cake then it is not showing any images. And in application, when i try to order cake online then in slot time showing nothing so i can not order cake. I am facing this problems since last 20 days. Kindly request to solve this problem as soon as possible so customer will not need to face any problem often.

Big basket order no : bbo[protected]
Placed on 6.1.2017, 11am
Pls go through my e-mail carefully.

On satuday, 7th, 10am, two delivery boy brought the things i ordered online.

9 things were missing

On 7.1.2016, at 10-20 am called on [protected], the girl on duty picked up phone (Pls trace my call from [protected]) i narrated

Her in detail the problem and about the things which has not been delivered. The girl i spoke to didn't bother to call back, neither she

Noted down the complain nor she reported the complain to office.

Delivery boys too spoke to head office in front of me and promised rest of the items they will bring on monday 9th, 10-30 am. But nobody turned up.

Now again when i called up, mani picked up and he was totally ignorant about my complain. Things have not been delivered was not reported at all.

I am very disappointed by big basket service and indifferent attitude of their employees who attend to phone calls.

Expecting prompt reply from them.

Aruna kumari

My order BMO[protected] from Big Basket never got delivered. I first emailed them asking when it will be delivered. No response. Then I called them. They said they could not get through to their delivery guy, so they will organise a call back. No call back came. But I received an email from them. The email says that they have cancelled the order as discussed with me. Boy o boy, what liars!!!

What about the inconvenience caused? Who will pay for that? They ought to be sued!