Bigbasket.com — bad quality products

Address:

C.V.Raman Nagar, 560093

I regularly order in bigbasket and i have the so called' bb star membership'. But unfortunately this does not help when it comes to the quality of the products.
In my recent order (Mbo[protected], all the mentioned items have been rotten within one day of delivery.
- apple (1/2 kg)
- avocado (250 gms)
- coriander leaves (100 g)
And these items are raw
- tomato local (1 kg)
- banana red (500 g)
The following items were returned immediately on delivery, as it was rotten
- mint 100g
- sapota 500g

I would like to bring to notice that this is a regular occurrence. Coriander leaves stay fresh only for a day even when refrigerated. Banana and tomato does not ripen at all. They deliver it raw all the time and it gets spoiled after 3 or 4 days without reaching the ripening stage. Not once have i got the ripened banana or tomato.
This time expensive fruits like apple and avocado has joined the list too.

I understand that there is an option to return the item. But if 10 out of 15 items i ordered are rotten, then why should i even order in bigbasket? Also, the quality of some items like apple and avocado can only be checked when we open it. What if, i am opening one each day? Should i keep calling customer care everyday to return the products?

In spite of paying the extra money for membership, this is the kind of products i receive.

Bigbasket should understand that they are dealing with food and that quality is highly important. That is one of the main reasons, consumers like us choose such options to buy the products. If not, there are many other options available to shop.

Just because we cannot select the products in person, does not mean that bigbasket can send rotten, bad quality products and get money from us.