Bigbasket.com — Big basket order not received

Address:	560064
Website:	Online grocer

I placed an order on big basket for delivery slot on may 5th 2017 7:30 pm to 10:00pm with order number 26460821. I did not receive the order between the slot timing instead received a notification on the app telling the order will be delayed by 1 hr by which i had to wait and still did not receive the order. After which it was mentioned as order will be delivered on may 06th 7:00 am to 9:30pm slot, this did not happen and instead again a notification on the app telling the order has been delivered at 8:15 am.in fact the order was not delivered at all, this delivery notification was only in app and not with any sms. After being asking to connect with customer care i have not received any call and they are still thinking if they should really deliver or not. Please note the customer care number doesn't connect whenever i try. I have a serious concern as the payment as already been made and such an inconvenience with the necessity of the product and it's just frustrating.