[Resolved]  Bigbasket.com — cashback not received for first order

For my first mail
No reply from bigbasket

For my second mail I receive reply as
We certainly understand your concern and apologised for the inconvenience caused to you.
We are sorry to inform you that as per our records, you have not applied the voucher code for the order[protected].
We request you to share us the snapshot of the offer which your referring to, so that we will do the needful.

For third mail
sodex meal and ticket restaurent not applicable

For fourth mail
paid through rupay card so offer not applicable

However, as per our records, we notice that the voucher code was applied to the failed transaction and not on the successful transaction.
Hence you cannot avail the cashback for the same.

For fifth mail
We are sorry to inform you that as per our records, you have not applied the voucher code for the order[protected].

And I already uploaded the snapshots of my order where it isclearly written as coupon applied,
I need clear explanation of each every mail sennt by you, if at all we used rupay card howcome the voucher applied as you can see in snapshot and whats alll those replies you should have clearly explained in first mail itself.