Bigbasket.com — Cheating + horrendous customer service

Address:	411001
Website:	www.bigbasket.com

Following on my experience today, it appears that big basket is a bunch of cheats masquerading as an online grocery portal.

I was cheated by their misleading, fraudulent offers. Also, i had a most horrendous experience dealing with big basket today (Pune purchases).

Do not trust the offers that big basket displays on their website. It is only to cheat and mislead unsuspecting customers.

I was cheated today by big basket's fraudulent bogo offers for mother's bemisal basmati 1 kg rice + bogo offer for india gate feast rozzana basmati 1 kg rice.

These bogo offers were visible on the big basket website, but did not show on my invoice at the time of payment. I have attached the screenshots with this complaint.

Later, these bogo offers mysteriously disappeared at the very moment i was speaking with their customer service tele-operator based in pune. If that was not all, this guy, aniket, sneakily emptied my basket as i was talking to him. To get rid of the evidence of course!!!

Then it has been a nightmare with other customer service agents called hamsavalli and kishore. They kept insisting these bogo offers have expired, but the bogo offers are still on the big basket website.

Then they refused to give the email addresses of the head - operations of pune (Mrs. Lalita aggarwal) and also of head - customer service (Rohil ahmed). Why???

In fact, when i was trying to search for the email addresses, i discovered that many so-called senior employees of big basket have posted their personal gmail and yahoo email addresses. Is this professionalism?

I feel completely cheated and mislead. They have ruined my sunday