[Resolved] Bigbasket.com — customer service and non delivery

[Resolved] Bigbasket.com — customer service and non delivery

R rachael fernandes from Mumbai, Maharashtra

I m writing again to big basket as my yesterday's issue has not yet been addressed. Today your customer care does not respond to my query. No reply in the chat session. Big basket has harassed me alot today. I had taken leave today so that my items are delivered today but again and again it's being rescheduled. Order had to be delivered on 24th august but got rescheduled for 25th aug and now again rescheduled for 26th august Was this information helpful? No (0) Yes (0)
Oct 1, 2018 Complaint marked as Resolved BigBasket.com customer support has been notified about the posted complaint. Verified Support Aug 26, 2018 BigBasket.com Customer Care's response Very sorry for this experience. Could you please help us with your order number we'll check and assist you. We're unable to retrieve your order details with your name. Nov 07, 2018 Updated by rachael fernandes It's useless replying to bigbasket. I have stopped ordering from them. Worst ever experience... My contact number is [protected]
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Comments

Chandu Komati

from Hyderabad, Telangana

Dear sir your Iam from Vijayawada am informing you yours Vijayawada big basket hub manager Pratap kotagiri he was not working properly and he was a big pysyco and he doesn't manage any work how can your appointment to him as a manager .100% that person not suitable for that job

Jia Singh

from Noida, Uttar Pradesh

Hi,
Didn't receive the order by the time mentioned and the order has been rescheduled for the next day.
Also the delivery boy didn't call before rescheduling the order.
Very much disappointed by the service offered by big basket.