[Resolved] Bigbasket.com — delivery services

Gurmeet_life

from Delhi, Delhi

Address:

New Delhi, Delhi, 110025

This is to bring into your kind notice that i have been enquiring regularly on phone and email regarding no delivery in my area i. E new friends colony, new delhi.
I have been repeatedly told due to technical n operational issues all this is happening...
But today surya ur customer care representative said that its a restricted area so the services are withdrawn.
I wish to know from past 15 days when i am calling so many times, mailing so many times why couldn’t you inform then?? Secondly what kind of professionalism is this that u withdraw services whenever u feel like without informing the customers??? Thirdly why u don’t have a deadline for the same if you are planning to resume services??? If the services are suspended for indefinite period u need to inform the customers.
This is highly unprofessional and not expected from you.
I hope to receive a concrete reply responding to all my queries.
Please donot send whimsical corporate replies without specications.
Please donot fool your customers especially the regular ones.

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Feb 5, 2020

Complaint marked as Resolved

BigBasket.com customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2020

BigBasket.com Customer Care's response Definitely not the kind of experience we want you to have. Could you please write us at [protected]@bigbasket.com along with your registered contact number so we can check and sort this issue for you.