Bigbasket.com — Express delivery never reached

Address:	Pune, Maharashtra, 411013
Website:	Bigbasket.com

Hi,

I submitted one order day before yesterday (30/6/2016). I wanted it to be an express delivery. It was divided in three oreders. One was express delivery of 11 items with a. Delivery slot of 11am to 12pm on 1st July 2016. and there were two standard deliveries with time slot 7:30am to 9:30am on 2nd July.
The express delivery didnt reach in time nor any call from your side. When i called them, they said they will arrange a call back in half hour which I never recieved.
Again i called after t hours and again i was promised 10% discount and a call back about status in half an hour which again never came. The order was shown is packed. Again I called after i received the standard deliveries, and again I was told to wait for a call back.
This is not only frustrating but very inconvenient and very careless on your part. Your customers wait for the deliveries and the answers and you arent bothered to even inform when can it be expected or just ask to cancel and reorder.if you are unable.
I asked the person to cancel my order finally on the forurth call to your customer care which is a big.joke.
Do let me know.if there is anyone in the hierarchy who can accept the issue on your part and how do you think it can be compensated?