[Resolved]  Bigbasket.com — false promises made to lure customers

Address:

Gurgaon, Haryana, 122018

Bbdaily offers its customer rs. 850 of benefits if recharged with rs. 1000 which includes free milk for 10 days and free bag worth rs. 650. I installed bbdaily on january 24, 2019 where the bb representative told me that she is bring the "free bag" after which she never returned. Free milk was delivered to me for 10 days out, the packaging of which was so poor that milk leaked on 3 days. I had to contact customer support again and again to let them know the issue and that i do not have bb bag where their delivery executive could place such perishable items. The customer agent fooled me for 3 days saying fresh milk would be delivered in 24 hours which was never delivered. After multiple follow ups, the amount was refunded to my wallet. I have been following up with the bb agents for more than 1.5 months and the promised "free bag" has not been delivered. Since this wastes a lot of time, i have stopped using this fraud app.