Bigbasket.com — Indefinite order delay

Manal Hussain

May 3, 2023

Address: 161/b1, first floor, jogabai, Jamia Nagar, okhla, new Delhi 25

I had ordered for my monthly grocery in 1st of may...for the amount of Rs 5004... the delivery time and date given to me was 2nd May 2023 between 7 pm to 10 pm ..the delivery kept on getting delayed till 12 AM after many calls and no response from the delivery people, the customer care gave me another slot for 3rd may 3-6 pm...kept on waiting till 9.45 pm and now when after many calls and with same reply that the delivery person does not answer the calls, they said that they will cancel my order, without my consent. Last time when i cancelled my order the money was refunded after 2 months and after many mails and much grievance.
Hence i don't want to cancel the order but want it tomorrow on the present given slot for 5-8 pm 4th may...i hope Big Basket has the authority to work upon its customer, or does this online grocery work on the mercy of its delivery people, who not only do not care to answer the customer care but do not complete the delivery promise.
please make sure i get my order my tomorow

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BigBasket.com Customer Care

from Bengaluru, Karnataka

May 5, 2023

Verified Support

We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.

anuphyundai

from meerut, Uttar Pradesh

May 14, 2023

i booked a grocery order under tata neu reward scheme (150 conis) on 15/04/2023 and i would be delivered on 17/04/2023 but due to delivery executive my order did not received to me on 17/04/2023 so i complained to customer care on 17/04/2023 and the online customer care reschedule my order for 19/04/2023.being to till date have booked my complaint for my 150 neu coin which i did not received . all the time customer care told me we are working on this issue and you will defiantly received you coin but wait for some time.one month has passed but my waiting time still on. customer care are just doing time pass, Very poor working process .