Bigbasket.com — Item missing from order

My name is Abhilash from Kanpur.My order number is MLKFO[protected].
I ordered 2X packets of Fortune Soya chunks and 1KG of Saffola rolled oats which comes along a 400 gm of rolled oats packet. Also as my order was above 200 Rs. I got a free 15 rs worth falooda mix.But the 400 gm rolled oats was not given to me. i have also attached the photo as proof. When i asked the delivery man about the same, he told me that they didn't receive the packet from Lucknow and he asked me to receive the order and put online complaint as there was nothing he could do directly.I also wanted to record the video of the delivery man but he asked me not to do so or else he might lose his job.I have just received the delivery 15 minutes ago. I highly trust in Tata enterprises and I hope that my problem will be resolved as soon as possible.