Bigbasket.com — Items not delivered and money not refunded

, hello
Sub:My order no. BB[protected] dtd 15th March 2022 for Rs. 216.74

I would like to bring to your notice that the above mentioned order was not delivered to me and was delivered somewhere else. I called the customer support twice and they told me that the money will be refunded. I am yet to receive it. I also have written to the customer service and there is no reply

Again today when I ordered items this morning at 7.30 am it was delivered to some other flat number ( order numberBB[protected] dtd 21st March for Rs. 413.
I called the customer service three times and I they told me that it will be delivered to me at the earliest and I m still waiting.

If this matter doesn't get resolved within the next 24 hours I will have to take it up with your higher officials.

I will definitely make it a big issue.
Please look into this matter immediately.