Bigbasket.com — Jackfruit included in the bill but not given

Address:

Bengaluru

My order number is EXN-[protected][protected]. I did not receive jackfruit in my order but was billed for it (prepaid). The delivery agent said I would get the refund amount in my wallet but I did not get it. I am unable to reach the customer service on the big basket app. Please send me the refund.