[Resolved]  Bigbasket.com — Marking as delivered much before the products are delivered.

Address:

Vedapatti Coimbatore

I have been a member of bigbasket for years. They started well but slipping downwards gradually. Yesterday, i placed an order for today's slot. It was supposed to be delivered between 7.30 and 10.30 am. At 10. 20 i get a call that their bike got punctured very close to my house and it would be delivered shortly. I agreed. I did not find that wrong.in 5 minutes i got a message that my products were delivered. I was wondering how that was possible. I called up the security personnel and they said that nothing was delivered. And after that i tried calling the coimbatore depot person who was always busy on the telephone. After continuous calls he answered. He said he would look into the matter and then another person called saying the phone hanged and he did not know how it automatically showed as delivered. I was totally upset with this very unprofessional behavior and cancelled the whole thing. When the app shows as delivered, it's difficult to cancel too. Then i had to say return to each individual product. Now the next scam is it asks for a slot to pick it up. How can they pick up something which they haven't delivered? God! The whole thing is a big scam. The app does not have a place where we can review the goods or service or any complaints.
Totally unprofessional. Can accept the truth. But cannot accept lies. (Phone hanging. Phone went automatically to delivered.) there are many stores nearby. It's time we boycott such online services. Very unhappy customer.