Order id MHO[protected]
I have paid through mobikwik worth 1849.94 Rs/- .
delivery person delivered the product and later (after 1 hour)called back and mentioned that it's COD and we have to pay else he will pick the product.we said how we will pay twice ? He came and picked the product and asked us to cancel the order. We tried but unable to cancel the order as it's already on way of shipment.Just within 5 minutes of product pickup, the product details mentioned in app as wrong product placed so customer returned ( without our notice). bigbasket kept fake name for cancellation and cancelled as wrong product placed.i haven't received refund still.customer care is totally worst as all are telling fake stories.it's totally disgusting to purchase from this app.very bad customer service.
i wrote mail by sending payment details to [protected]@bigbasket.com and [protected]@bigbasket.com still no use.
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