Bigbasket.com — money not yet credited for failed transactions

Address:

560087

I had a order id : mbo[protected] which was delivered on 6 july. It was placed using cash/card on delivery payment option. The delivery executive swiped the debit card twice saying the transaction failed both times and i had to pay cash finally. But money was debited both times from my account and still not credited back after 5 days. The order amount was 981 and it was debited twice so total rs 1962 was debited which is yet not credited.

Called customer care thrice and they said to arrange a call back from transaction team in 15 min but not received any call or update since 2 days.