Bigbasket.com — Multiple debit refund

For order no.EXN-[protected][protected] there has been multiple debit. I had a chat regarding this ( service request [protected]) and was told amount will be refunded within a week, but still there has been no refund. It's over a week now.

I have submitted the bank debit statement and Gpay transaction details

Bigbasket is not addressing the refund and i need this complaint to be resolved at the earliest.