Bigbasket.com — No product delivered but taken the money

Address:

Noida

Today I have ordered some things from big basket now and also done the payment but after several calls it's showing in the App that your order is delivered but I haven't received the order. Also the order is paid i want my refund. I'm attaching image below and also attaching delivery boy no. He's not even answering the call ‪+[protected]‬.